Phở 9 — Restaurant in West Jordan

Be very careful of this location. Thought I would take my family here looking at the reviews. But as I learned the hard way, make sure to never throw away your receipts and check your bank balances as they might charge you tips after you leave. They had charged us 15% tip after I left. And when I confronted them about it, they approached it in every wrong way possible and 100% blamed me for it. Talked with them on the phone for nearly 2 hours going around in circles explaining the situation. Left unsatisfied by the customer service and blatant ignorance of responsibility. It wasn't even about money at the end of the day, if they just apologized I would've been on my way. They will probably reply by denying that it was not their fault, but do not listen to them. Again, make sure to keep your receipts. They basically...

The BEST Pho in the world! Whenever I eat their Pho I can feel the minerals and spices tingle in my body. Not every Pho place does that. The certain profile of the flavors are blended just right because it all comes together for a perfect dish.

The Brisket Pho 🍜 is the best I think.

The Spring Rolls are really good. The Egg Rolls are really good too, but you only get two small ones. The dipping sauce is really good.

One treat you HAVE to try… Is the Tapioca Boba 🧋 mixer (which is like an Ice Cream type drink) with large tapioca balls in it. I had the Melon Flavored one and I must say… I was shocked at how good it tasted. My friend got it first and let me try it. Then I had to buy one. You’ve gotta try one too. It’s very unique. The tapioca balls are a little getting used to, but it tastes so delicious you...

Everything here is below average compared to the pho you can find elsewhere in Utah. The pho is lacking authentic taste and aroma. The broth was warm and not hot, which makes it impossible to soften the bean sprouts which are provided. The spring rolls were some of the most disappointing I've had, with over 50% of each bite consisting of noodles and cucumber. It lacked sufficient lettuce and shrimp, and the pork was dry. The peanut sauce was lacking authentic flavor as well.

The service was okay, but our waters never got refilled. Atmosphere was also okay. We got there after 1pm and there were dirty tables everywhere. We definitely won't be returning, as there are better pho options...