David's Bridal West Springfield MA — Local services in West Springfield

I swear I posted a review of my experience in February before.

My dress was beautiful and altered to fit well, but I had a terrible experience picking it out. First of all, we (a party of 2) made an appointment but a walk in party (3 people) was given priority over us, so even though we were there before our appointment time, we didn't actually start until 15 minutes later. The party before me was told to pull any dresses the bride wanted to try on and put them on the hanging hooks. I was told to turn the dresses I want outward. Well, here came the first problem. The other party kept turning my dresses around and even grabbed a few that I had turned for myself. They got placed into the dressing room before me, and we had to go find an attendant after waiting around even more, when they said they'd check in on us after 10 minutes.

When it finally came time to try on the dresses, I was plopped into a dressing room and told that my attendant would be around shortly. The woman who was before me was put into the dressing room next to mine and literally every attendant on our side of the store was helping her. I got zipped into my first dress by the attendant and then she immediately turned to the woman next to me. Each of use were assigned different attendants, so I'm not sure why the one assigned to me just HAD to help the other woman. I had to get out the rest of my dresses and into the next one with the help of my mother. Even the aide who was assigned to both of us wasn't helping me. She'd smile at me when I came out in a dress, then my mother had to help me fluff out the dress so we could look at it. Meanwhile the other woman is trying on dresses, getting zipped into them, getting them fluffed out to look at the tulle, etc.

After 2 or 3 dresses with no help, my mom found the manager and explained what was going on. We got a new attendant and she just... didn't listen to what I liked. I think she was struggling because of my size and what they had available, but if I tell you I like classic, elegant, with minimal detail, why would you suggest a whole beaded, lace dress?! She ended up disappearing on us too. I want to add that we were NOT being rude or anything to the staff, so I see no reason to avoid us other than they assumed they wouldn't be making a sale on us that day.

I did end up buying a dress that day that I loved and I had no negative experience with the seamstresses, but I wish we had gone to a different location due to the...

For the record this does not include the dress selection portion the girl was great this was strictly for my alterations My initial dress fitting alteration was wonderful and I had high hopes. We had a discussion how I am in the process of losing weight so I really wanted to have two dress fitting alterations to talk about how we can bring it in and she was awesome about it

Second “ dress fitting”was a mess. I called days prior to confirm my appointment because I just wanted to be sure. On that call I also confirmed this would be another full dress fitting and not just a dress pick up and I was told yes. I then also confirmed the time a second time just to be sure

Today I went in (let it be known I got a random email the same day I called confirming my appointment with a time that was not agreed on the other day so I don’t know what happened there) and I did not feel welcome at all. I was shrugged off. Rushed to try on My dress barely any attention was paid to me but instead to a different client. I had a different employee acknowledge me and say i thought she (me) was a random fitting we just squeezed in which put me off and afterwards no discussion was had really with my dress on.

I have worked retail and I understand it may be busy but if an appointment was slotted out you should be given the consideration and time and not feel like a bother and be heard out. I should also not have been told this was another fitting if it wasn’t. The alteration was done correctly but it wasn’t super complicated so I could have done that same thing anywhere so I will be going elsewhere for any dress alterations in the future. I do think it can be easily fixed with a little more organization and better communication between...

I did not have an enjoyable experience at David’s Bridal. I went in with my sister and my best friend to try on dresses for my wedding later this year. First of all, I found their dress selection to be lacking in different tastes. A lot of the dresses looked the same, which was not my style. We found about 6 or 7 dresses that I liked. My consultant introduced herself, and seemed sweet…but aside from that and pulling the dresses I picked out, she didn’t offer much help. I clearly was uncomfortable in some of the dresses, as they were sized up so I could fit into them. I felt exposed and was covering myself and holding up the dresses with my arms so as to not accidentally reveal myself to people. I found one dress that I kind of liked, but it was also too big, which is to be expected while trying on dresses. Instead of using the big bowl of clips that were available and within sight, my consultant simply hiked the dress up with her hands and said “see, it would look like this with the alterations.” With the way she was holding it, I was unable to move or show my sister and friend or even to see it myself from different angles. I was highly uncomfortable throughout the entire visit :( additionally, while I get why they do not have mirrors in the dressing room…I think it is a poor choice and added to my discomfort. I was unable to see anything - to adjust myself or to see where the zippers were so I could easily get out of the dress. There should be an amendment to this policy where a bride can have a mirror in the dressing room if she requests one. Sadly will not be returning or getting my dress from David’s Bridal after...