Blende — Local services in Westfield

While it’s a fun experience my first time and spent at least 250.00 on product- they are awful at customer service.

That same day when we went our first time-We put a deposit down for a make up party too because we were excited to share with friends. We scheduled 11 of us to go back but they cancelled about 3 days before we were scheduled to go saying the partner couldn’t be there and they had no other staff -We tried a few other dates that didn’t work for the partners or for us -they needed both to be there I suppose-so after a month of trying I wanted to use the money from my deposit to buy a gift card and product-the one owner said keep it as credit and keep trying to reschedule-I still purchased a gift card... after months of trying to collect dates on BOTH ends to see what feasible with the store and 11 friends -as the summer then holidays kicked in-I finally gave up getting 11 people together -it was too difficult and i was over zealous to think I could get this many working women together again -so I first asked if I could get a refund and it was a NO! There was No discussion or alternative solution (for example I offered that would have bought additional product!) it was NO! Keep in mind we had a discussion with Kiara they day we booked it and she said if we can’t get the party going she would work with us re the deposit since they just started their business. My last interaction with her was on 11/21 via email and when I expressed my huge disappointment and that I would even purchase product as an alternative Kiara finally said she’d “get back to me “....it’s 12/31!

I would have purchased product by now and likely would have booked a much smaller party in coming months for a friend who is sensitive to make up but I think she could use this one had they been more accommodating.

I’ll accept no refund if you allow me to purchase product—What’s the difference where the money is used? Explain that to me????

Clearly they need a lesson on accommodating their customers or are in need of my 200.00 badly!! They clearly need help in their shop and quite frankly it seems like the 2 partners are on 2 pages. You can’t please everyone I know but you can try!

Ps the foundation was great but the eye shadow...

I cannot express how wonderful a decision it was to have Keira and those at Blende recreate a match for one of my oldest and most treasured lip colors. First let me say that Keira is not only incredibly talented, she is also immensely kind. Before I began the process of sending my original makeup tube, she gave me so much information and answered all of my questions! It took about 3 weeks from the time I sent my original tube to the the time the recreated color match came back to me. And oh my goodness, Keira beautifully recreated a color that I had not been able to use for years! Now I always have it! I cannot express how impressed I was with Keira’s match! It’s gorgeous! I also ordered a few of her shops house blend lipstick colors. I ordered “Sophia” and her new “Fall for me” and they are both the prettiest red lipsticks I have ever owned!! If you are thinking about having Keira recreate a color for you or purchasing some of her house blends go ahead and do it! They are all amazing quality!! Keira is...

Best Makeover Ever!!! Blende’ Custom Beauty! I unfortunately forgot to make an appointment, but only had to wait a short time and the owners were able to squeeze me in! They quickly custom created the most beautiful makeup for me all based on my coloring. It's such a gorgeous space and a great idea! I ended up with my own custom created lipstick, eye shadow and a beautiful foundation that matched my skin perfectly. The whole experience is unique and enjoyable. Keira, one of the owners, is a TV makeup artist and has done a million celebrities. She worked her magic on me! I have never gotten so many compliments from a make-up application in my life. I felt like I had a face lift! There is no other make-up shop like this! Well worth the long drive!!! I can’t wait to make an appointment for my next visit...