Westford Custom Floors — Local services in Westford

I couldn't be happier with Westford Custom Floors. I used them for the first time eight years ago when I replaced all the flooring on my first floor. I live in a highrise so it was necessary to install soundproofing material too before the flooring - something I knew nothing about. The sales people were very knowledgeable and provided great guidance on the flooring available for this type of install. Once I decided on the flooring, the installation took only a few days, and you never would have known an install took place when they were gone. They were very clean and diligent in their work. I also used them for a glass tile backsplash in my kitchen. I had a deadline that I needed to hit for the install and the completion and not only did they have everything done in time, but they had it done ahead of time.

I also used them in a guest bathroom renovation and had when one of the tiles I had picked was no longer available, they worked closely with me to find a match that fit the decore and that I was happy with. Last year I used them again for an entire master bathroom install and they worked seamlessly with the contractors doing the build and were meticulous when doing the tile installation for the floor, shower, and tub surrounds.

I have used Westford Custom Floors for all of my renovations since moving to Nashua, NH ten years ago and will continue to use them for all projects moving forward. I highly recommend them and have had only great success and...

Westford Custom Floors did two rooms in our home. A small office and a large den. I read the reviews prior to ordering and noted one reviewer's comments about after the sale service. However, one reviewer does not convince me that an actual problem exists, and my experience with Westford Custom Floors was outstanding. We had challenges as could be expected with any such work. However, when difficulties with the carpet we had chosen for our larger room became apparent, they went above and beyond my expectations to make sure my wife and I were happy. They handled the difficulty exceedingly well. I was very pleased with the result and would order...

John seemed nice and knowledgeable but the experience was terrible. I had the rug installed in March 2017 and the stairs and another place in the room is already buckling - not to mention the gouges that the installer put in the door. I called to ask to have the buckling fixed. The reply was "if someone has time". Guess what - that was two months ago and no one has called. Not exactly the best customer service. I have dealt with them before and should have learned my lesson. They have no customer service once they have the flooring installed. They WILL not stand behind the product or the...