Emily Roggenburk Shop - Crocker Park — Local services in Westlake

UPDATE: Emily reached out to me directly via email and and even called me and personally apologized regarding my store experience. she was very open to feedback and comments i had regarding what i experienced in store, the website, the shipping process, and even the shirt itself. she assured me that the process i experienced in store was very atypical. i’m grateful that she took the time to reach out and remediate the experience, while being open to criticism and constructive feedback. In the future, i would consider shopping here again, and stopping in the next time at crocker park to see what other items they have, especially sweatshirts, as i get excited about fall.

i really contemplated writing this review, because i generally do not like giving poor reviews. my experience was - i ordered a shirt i had been eyeing for a while. there was a little sale going on, so i pulled the trigger and decided to order it. THE WEBSITE: the shirt on the website gave little to no information about the product - what it was made out of, how the decal was applied, and generally the size chart provided did not include shirts of this type, so i was going on blind on sizing. there is no place for reviews or feedback for products on the website. DELIVERY: the website says that most orders should be delivered within 3-5 days. i figured i was at least on the short - mid end of this range, seeing as how i am only 15 miles away (the shipping location was stated as westlake OH). it took 10 business days to receive my order. i had reached out and asked for an update, and the response was along the lines of “the challenges of running a small business”. THE PRODUCT: once i received my item i was very disappointed in the quality of the material. the shirt was entirely see through and the decal quality seemed poor - like after a few washes it would peel off or something. it was also not properly aligned on the shirt, slightly rotated and not in the middle. the decal was also so much smaller than expected. the main photo on the website is clearly photoshopped and the other images really didn’t let you see the decal scale on the shirt. for the amount that i paid, even with a discount, i did not see the value in keeping this product, which was unfortunate because i really loved the design. so i decided to return it to their location at crocker park. THE RETURN: honestly i have walked by this place so many times and never knew it was there. the space itself is a little weird - clothing on the right side and a glass office / check out? right when you walk in. there was someone sitting at the desk when i walked in, i was not greeted. i walked into the office and asked if i could do a return. she said “ya” and handed me a form and said “fill this out”. i filled out as much info on the form that i felt i was responsible for and asked “is that all i need to fill out?” and i got another “ya”. and i was like, is that it? and she said “ya”. and i was responded “okay thanks”. i didn’t get a receipt or anything that acknowledged that i was returning this. THANKFULLY the return came so fast back to my account.

2 stars for them at least responding to my email in a timely manner and getting me my return quickly. but other than that, even as a small business, i feel like the expectation should be higher. i didn’t bother to look at other products they offered in store, so i can’t comment on their quality or if i would have been willing to buy...

ordered a gift for Mother’s Day that ended up getting lost in the mail! Emily was super kind after a bit of a rocky start, delayed response time from being a small business, but ended up completely replacing my order, refunding me, and sending a surprise free gift! definitely started the communication process frustrated but it ended up not being her service and she still went out of her way to remedy the situation and make sure I was satisfied.

the longer communications time can be a little frustrating but remember that it’s due to Emily running a super successful small business.

PS. my mother loved the...

Since moving to Cleveland, I’ve been obsessed with this brand! Her storefront is super cute and always so clean and organized. Her clothes are great quality and her style is so trendy! Not only is her clothing line amazing, but Emily (and Kyle) are the sweetest people/ businesses owners you’ll ever meet. She is very engaging on social media and always takes time to comment and reshare her customers posts. Couldn’t recommend shopping here enough! Forever a...