Urban Outfitters — Local services in Westlake

i’ve been shopping at this store for years. i usually enjoy this store, the layout, the sale selection, the vibes are usually great. I have gone twice recently where two different employees have been horribly rude to me and my partner at two separate occasions. The first time I was shopping i placed my items on the end of a rack while i continued shopping, while i was looking through racks, the employee went over to my items and purposely knocked all my stuff off the rack and went over to a coworker and laughed and pointed. The second time, my partner and their little sister walked into an open dressing room and there was no attendant near by, an employee named selena ran over and raised her voice very rudely. We understand wanting customers to wait for an attendant for a fitting room but the way she spoke was unnecessarily rude and unprofessional. As a customer, it was very frustrating and caused my partners little sister to be very upset and uncomfortable. We hope to see some reflection from the employees and hope that next time they will be...

One associate that helped me was very friendly, I don't remember her name but she was working at the register and had dark hair. There were items I wanted to get but weren't in stock so she checked on the computer for me right there and was super friendly, and had remembered me from being in the store prior. There was also another sales associate who had blonde hair who I asked to check the size on the inside back of my shirt for me that I had gotten from UO that I was wearing, and I felt very comfortable and she was very helpful as well. The only thing was I wasn't asked if I had UO rewards but that was because I had told the cashier I had $5 off from being a UO rewards member. This store is very professional and friendly which I appreciate very much! Cute...

I went yesterday and was in the store a little after closing time about to buy something and the lady comes up to me and says we’re closing and I said oh ok and I was with my friends and she tells me that my friends are waiting for me so we can go to dinner(even though we had dinner 30 minutes before) and than she goes downstairs and tells my friends I am not a good listener and she was so rude when we walked in DIDNT say hello and she glared at us the whole time I wish I got her name so I could report her terrible experience definitely never buying anything from that urban outfitters anymore just so she doesn’t get my money (ps she should not be a greeter at the door if she can’t welcome customers properly)(honestly I think she should not be aloud...