Xfinity Store by Comcast — Local services in Wheaton

The reason for my review is because of the terrible experience I am still having with xfinity. It all started when I went to the xfinity store in Wheaton for the sole reason to give the ok for my mother in law to go off of my mobile account and on to her own. Hector helped me and talked me into getting 2 watches that day. 1 was free and was $1 or something of that nature. I told him my husband would not want a watch and he said don't worry, you have two weeks to bring it back if he doesn't want it. Well my husband knew that same night (this was 7/31). We had received one small watch (for me) and one large black watch (for husband). So I went back the very next day and worked with Jaime. I returned both watches and just wanted one for myself but I wanted the larger one just not in black. Jaime talked to one of his coworkers and they were chatting about the free watch coupon and if this would cause a problem. I then said "just forget it if it's gonna be a pain, I don't really need a new watch". Jaime said no no don't worry it will work out fine, we just need to do a ticket. So the watch I wanted had to be ordered. I left returning both of the watches and one was on order. After receiving my watch I kept getting emails telling me to return my old device. So I called and even chatted with customer service and was told don't worry we can see that you returned at the store and to ignore these emails. Well the emails kept coming, again I was told don't worry. Then I saw a pending charge for over $300 on my bank account from xfinity. I called and chatted again (see below) and had to tell my story again only to be told not to worry the charge shouldn't go through. Well the charge did go through so I called again and talked to a representative that was able to refund me the $300 & thought everything would be good at this point. Well it wasn't. I kept getting emails and texts saying that this is an attempt to collect a debt from xfinity. I called again and went through the story again and was told not to worry and ignore these emails. Well, just yesterday my bank account was debited for $470 from Xfinity!!!!! So I called again and explained my story again and now was told that I received the refund. I explained that I was charged and then received the refund. Then they charged me again!!! Now I have to wait 7-10 days to get this watch money back this has been an absolute nightmare and have wasted so much of my time. I'm am very disappointed and...

This has been the worst service I have ever received from a store and a company as a whole. After I ordered the equipment to start service at my new address I was told the equipment was ready for pick up. Upon arriving at the store I was told that I would not be able to start service with xfinity because the person who lived in the apartment before me had been delinquent in payments. I had to provide two forms of documentation to prove I was a new customer despite emailing the store my lease that had my move in information and move in date. Even after that I was told I would have to wait and return to the store 24 hours later to pick up the equipment so they could verify my information. I showed up two days later and the store still had not updated my information or notified me that I should not come in yet because it wasn’t ready. I had to continue to wait in the store for a significant amount of time before they eventually confirmed my information and let me take the equipment that I had already ordered online. The manager did not offer any additional clarification or apology but did take time to explain that if I received a survey, I shouldn’t take my frustration out by leaving a negative review because it was not solely the fault of the store, but the company as a whole. I was prepared to just let it go and move on, but after setting up the internet, I had about two days before the internet went out, I have been unable to get through to customer support with xfinity despite calling four times and repeatedly trying different routes in the automated system trying to get help. I am unable to do anything online because the website is not working properly and keeps rerouting me to the login screen after beginning to successfully load and failing.

I left spectrum internet for two reasons, first, the internet service had issues off and on. While it typically worked it went out about once a month and when I moved, I wanted consistent service. I also hated how pushy spectrum is about adding services (TV/mobile). Despite how much I disliked spectrum, I would absolutely go back to spectrum if it meant I never had to deal with xfinity again because the customer service at both the company level and the store level has been absolutely horrible, I don’t have working internet, and I cannot get through to any...

Beware of Wiam from Xfinity's Unethical

Unfortunately, with the Xfinity sales representative Wiam left me feeling extremely disappointed and frustrated. It became apparent that her primary was to deceive and scam rather than providing honest and reliable.

From the moment Wiam me, her sales tactics were aggressive and pushy, attempting to pressure me into making decisions without fully understanding the terms and conditions. Her lack of transparency and clarity only added to the suspicion that she was not genuinely interested in helping customers but rather focused on making a quick sale.

One of the most concerning aspects of dealing with Wiam was her consistent disregard for truthfulness. She relied on misleading statements and incomplete information to manipulate customers into purchasing expensive packages or signing up for services they did not actually need. This deceitful behavior is not only unethical but also disrespectful of customers' hard-earned money.

Another striking issue with Wiam was her reluctance to address or clarify any concerns or questions I had. Instead of providing helpful explanations or seeking to resolve any issues, she seemed more interested in dodging responsibility and avoiding accountability. This lack of professionalism added insult to injury, as it left me feeling stranded with no support or recourse.

It is important to note that not all Xfinity representatives display such dishonest behavior, as my previous experiences with other sales representatives have been much more positive. However, Wiam's deplorable sales tactics reflect poorly on the company as a whole and raise concerns about their internal training and supervision practices.

In conclusion, I strongly advise potential customers to be cautious when dealing with Wiam or any sales representative from Xfinity who displays similar unethical practices. It is essential to thoroughly research and understand any product or service before making a decision, ensuring that you are not taken advantage of by representatives like Wiam.

Remember, transparency, honesty, and a genuine desire to assist customers should be the foundation of any sales interaction. Sadly, Wiam fell short in all of these areas, leaving me deeply dissatisfied and regretful of ever...