Verizon — Local services in Wheeling

We came to Verizon from Xfinity. The transfer got completely discombobulated by Devyn (a verizon employee who signed us up over the phone). A young man at the Verizon Store, in Triadelphia WV, named Trent L. might not wear a cape, but he is definitely our cell phone hero. He worked for 9 hours fixing Devyns catastrophic mess up. I am so incredibly grateful for Trent's knowledge, patience, and understanding. He fixed a mess that he didn't create. He made phone call after phone call. When telephone reps hung up on him, he called right back. He was not stopping until he got us answers and our phone service. That young man deserves a raise. If you need...

Move over AT&T, there’s a new Sheriff in town! The Highlands (not to be confused with Scotland backcountry) has just hit another BULLSEYE with their new Verizon store! I have nothing but GOOD THINGS to say about this place. The experience I had there with their expert associate Clay, was top notch and could only be rivaled by a trip to Golden Corral back in ‘22 that saw me leave with a belly full of Bourbon St. Chicken and a to-go cup of liquid chocolate. But alas I think this one takes first place in my book. I look forward to doing business with this establishment again and Mr. Clay earned it...

Trent was fantastic. We came in here with a pretty complex issue wanting to add lines and connected devices, and he handled everything efficiently. There were several other people in here as well, but he was able to multitask efficiently to handle everybody all at the same time. This is by far the best customer service I have ever had with Verizon at a physical location. We walked out with a new line, a new tablet, and several transfers. He explained everything in a way that we could understand and handled every issue or question professionally. I am thankful we...