Men's Wearhouse — Local services in Whitehall

We made our appointment to find a suit for my fiance VIA phone call a week ago. When we arrived this past Friday we where approached by a employee who asked what we where there for we explained we had an appointment at for our wedding. He asked us what our group number was and we where clueless as this was our first time ever going for our wedding. When we mentioned we didn't have one yet he threw papers in front of us and told my fiancé to fill it out and walked away. We then waited 15 minutes for anyone else to acknowledge us. Again we where approached by the same employee and he took measurements but was not very pleasant. But where apologized to saying it had been a busy day. We understood and kept going with it because we had no idea what to expect. He had my fiancé trying jacket on and then pants, as he was trying on to attend another customer. We where then left for about 25 minutes standing, looking at suits unsure what to do. Finally another employee approached us asking if we needed help, we explained we had an appt set up for 6pm (at this point it was a little after 630pm) and its our first time for our wedding we havent spoken with anyone yet. This employee then realized we where a booking and we where then given to another employee. It was very disorganized and very unprofessional. We where then directed to a table and told to just pick out a suit. They began to try to tell us our wedding colors should be different and the groom should stand out. As we wanted a shade of navy for the groom amd a slight transition to groomsmen darker navy. They showed us the same jacket twice stating they where different when they where not. They then told us groom should wear navy and the groomsmen should wear black, which blew my mind. I began to feel uncomfortable and the employee helping us noticed. Another employee came over and asked if we needed help and began to tell us the one working with us had a long day and had no lunch. As this was happening a customer walked out and a employee said loudly "well theres another bad review" and they laughed together at this comment. I told the employee helping us I was very confused and we needed to think our decision through. At this point she wanted my fiance to try on a suit in black and I was not happy with the offer since I wanted to see the navy suit on him. But she explained we wouldnt be able to see the actual suit until our wedding day. It was a very awful experience I highly do not recommend anyone from renting a suit here for a very...

I visited this location two weeks ago with my fiance to look for a tux for his wedding day. We did not make an appointment, as we are used to the service we get at the Montgomeryville location. The staff there have always been eager to help and walk ins are always welcome. Unfortunately, that was not case at the whitehall location. When we walked in not a single person said hello to us or asked if they could help us.

I went up to the desk where two women stood. I told them what we were looking for and to my surprise all the woman with curly light hair said was "well did you have an appointment?" I looked around and there was not a single customer in sight except for us. Whatever.

I asked if she can explain rentals for the groomsmen. She gave me limited information and showed me a single rack with suit jackets. I then asked about buying a tux for my fiance and she said look at whats on the rack around the store. We weren't sure my fiances measurements and we kind of stood in shock not sure what to do. I was expecting her to go over options and pull out a book. She walked over once and measured my fiances shoulders only. I fear she gave us this treatment because we looked young? I am not sure.

She could not get us out of there fast enough it felt like. We knew what we wanted but she didn't even ask. She told us to go home and ask the guys in the wedding party if they want to rent? I am sorry but that's a decision we would make for them based on the options. She said we needed to figure out what it was that we wanted, BUT WE KNEW SHE JUST REFUSED TO TAKE THE TIME TO ASK. She just kept making us feel dumb by giving us ambiguous answers. It just felt backwards and I have come to the conclusion she was just not in the mood to help us.

We left defeated. I decided to take my fiance to Jos. A. Bank at the promenades and the service was so much better. She answered all of questions. Asked to see my dress and swatches of the bridesmaids dresses. She made the process exciting and fun. The staff at Men's Warehouse are rude. If you go and have a similar experience, please do not feel defeated! Drive your self to Jos. A bank and ask for Jenn! She will give you the experience...

To whom it may concern, I am writing today in hopes that no other guest of Men's Wearhouse has to share the same embarrassing experience I had to endure this past weekend. You see, I am in an out of state wedding where the groom has asked his groomsmen to get fitted locally and proactively quite a few months prior to the weeding (we all know how groomsmen can procrastinate). I ventured out to the local Whitehall Men's Wearhouse for what I thought would be a quick and easy 2-minute measurement. To be honest, It wasn't the 30 minute wait (no acknowledgement, I ended up having to go up to someone) which I understand at this time of year, it was the interaction I had after I was engaged with the employee. As soon as I informed them of my situation that the groom still hadn’t decided on a rental yet, it was almost a "flip of the switch" moment that occurred. The man walked away, and engaged another gentleman who walked over to me and essentially escorted me out of the building like I had just committed a crime and told me they are just “too busy” and not to return again for "several weeks" This was incredibly embarrassing in the manner in which he spoke to me since there were also multiple customers that witnessed this walk of shame (the man walking towards me and shooing me out of the store as I was walking backwards) along with the man basically telling me not to come back. On the way out I mentioned to the man I will remember this moment when my friend decided on which place to rent from, you see, he has 9 groomsmen which could of been a great opportunity for Whitehall’s Men’s Wearhouse to use this 2 minute measurement as an opportunity to make a positive lasting impression to obtain a future customer. Sadly, they used it to shame a guest in front of multiple people, not even providing a solution, like offering a time that is less busy or even asking me to call back to make sure they are not busy before coming in. I would have been more than happy with either one of these options, but I was given nothing but the door. I will be calling corporate later this week to share my experience because no other human being deserves to be treated with this level of...