Powell Jewelry — Local services in Wichita

BEST EXPERIENCE!!! This is where you need to buy Jewlery in Wichita! I had the absolute worst experience at a neighboring store. A simple repair at that store led to weeks without my ring, no communication from the store or jewler and the return of my wedding ring twice looking nothing like it did when I sent it off for repair. Sallie and her staff were amazing! I was immediately put at ease. Sallie was so patient and listened to my entire journey from the last few weeks empathizing with my experience. Sallie and her staff were so knowledgeable and it was evident that they all knew their stuff. One of the perks of Powell is that their Jeweler is local! That means no shipping out for repair or maintenance! This was such a relief after my previous experience and definitely something all people should strongly consider when buying jewelry. Especially for those big purchases! They were all super transparent and honest and I had no issues with communication. I have received my ring back and am happy to report that it is beautiful again! I can’t say thank you enough to Sallie and her staff! You definitely want to buy all your Jewlery from Powell! They will...

This was my first time coming to Powell Jewelry. The moment I walked in, I was greeted by Mr. Dave with such kindness and professionalism. I came 10 minutes before closing, yet they were able to accommodate me so quickly with kindness and professionalism. I have been looking all over for a gold necklace for my fiancee and future mother-in-law, and literally within 5 minutes Ms. Spring was able to help me find two beautiful pieces. I don't usually leave reviews for places, and I am not too experienced with Jewelry buying, but they made me feel so comfortable and reassured. It was such a smooth transaction and they were kind enough to gift wrap the boxes and offer so many other things. The prices were very fair. The store is beautiful and it truly shows how much Mr. Dave cares about his store, seeing that he has owned it since 1997 and knew Mr. Powell himself. Please consider stopping by Powell Jewelry for any of your needs. I will be sure to come back soon for another necklace...

I called the store because I was looking for a specific oval setting that could hold a 4 ct oval diamond. The lady that answered sounded almost confused to talk to me. She said they do a lot of custom but she would need measurements, but I wouldn’t know the exact measurements if I was planning to buy the diamond from them… which is why I asked if they had a setting or could do a setting for that size of a diamond in the first place. I then asked if they had any kind of warranty on their jewelry since more than likely it would be custom. She literally asked “warranty on what?” I said “um on your jewelry”? She then proceeded to ask if I was in the system and seemed very confused that I was asking questions about warranty. I called ahead because if there wasn’t a warranty, and they didn’t or couldn’t make a mounting for that size of diamond then it saves us both a little bit of time.

Honestly unfortunately with the experience I had over the phone I won’t...