Cold Stone Creamery — Restaurant in Wichita

I visit this Cold Stone every time I’m in town. I am normally really happy with it, however this time was a different story. The customer service was fine. However, the girl picked up the floor mat, shook it, wiped her nose, touched someone’s money, and then proceeded to make my ice cream, even touched the banana that went in my ice cream with bare hands, without washing her hands, no gloves, and no hair net. I found more than three strands of hair in my ice cream. Safe to say, that went in the trash and it was a waste of money. No use in having her make another one if she won’t be wearing gloves or a hair net. I might try another location next time...

First time visiting Saturday @6pm 3/10, ice cream was nice. Location only has 4 tables and 12 chairs. Beware there are no napkins on tables or in dining room, only 1dispenser by cash register. Staff was standing around talking between customers: tables were sticky, door, ice cream case & glass over pictures were all dirty. Spills/splatters on walls too. Witnessed Sky Leigh (staff member) was eating/spooning directly out of ice cream case. Bathroom had not been visited by staff in a while, as there were paper towels on the floor and the floor was sticky around commode area. Masking tape was holding wallpaper to...

We rarely go grab ice cream and decided to get some on 03/22. It was busy but the one female working the night shift was very unpleasant. The vibe she gave off with people getting ice cream was she didn’t want us there. She spoke very low, and had to ask her to repeat herself several times. She was irritated by it. She also was irritated by us asking for a shake because they had to go into the back to get a clean blender. The man working with her was nice and accommodating but I literally sat and wondered what was her problem. Felt like asking for a sample of the lucky charms would cause an...