Best Buy — Local services in Wichita

I had a bad experience a week ago because i needed a new dryer, so I started shopping online. I found a dryer that was a great price as an open box unit which either meant that someone had bought it, or it was a floor model, so I called to ask about it. The guy said they had @ at this location so I went up there to get the details. The guys in the store had no idea because their call center does not communicate well with the actual stores. The guys in the store did some research and realized that the only one they had was the floor model, so they spoke with a higher up and said they could sell it. As far as I'm concerned the floor model would have never been turned on, but had been touched by people checking it out, so really nothing should have been wrong with it. I bought it, got it home and installed it, but the dryer kept blowing my breaker and sparking, so to make a longer story shorter, I am now stuck over a week later after talking to Samsung waiting for someone to come fix the unit as that is what the problem is. I didn't really expect to buy something brand new for it to have to be fixed already. I would return the unit but now I have no way of getting it back to Wichita so this is my only option. I was just irritated in the first place because I thought that the guy I spoke with on the phone would know what was going on in the store. They also told me that if it was something someone had purchased and brought back that the geek squad would have looked it over to make sure it was in working condition. I guess I would have expected the same thing as a floor model so they weren't selling something that was junk to start.

UPDATE: I had my landlord come over to check the electrical and it checked out fine. My next step was to call Samsung and have them send a repair man for the dryer. This guy shows up and immediately gets on the phone with Samsung and starts troubleshooting. He was supposed to open the dryer up and figure out what was wrong and repair it. Instead, Samsung wrote it off as my problem and told me that it was the wiring in my house and sent him on his way. I had an electrician come over and he tested every single thing he could and came up with a 100% positive conclusion that there is a live wire loose inside the dryer and it is sitting up against the case of the dryer and since my breaker and electrical are PERFECTLY FINE, it pretty much saved me, my son or my dog from being electrocuted. So, I would like to thank Samsung for sweeping this issue under the rug and not doing what you promised in having a repairman actually open the dryer, looking for the problem and fixing it! Now, Best Buy has to come pick it up and return it and I am still out a dryer after weeks. I will never buy another Samsung product just because of their POOR...

We purchased a few laptops and other electronics online. We were told the shipping required an adult to sign and accept the shipment. After making arrangements for a day of someone waiting, fedex dropped off wet boxes and required no signature. After contacting fedex they informed us the shipment was not set up to require a signature. I called and talked twice with with a customer service representative in an overseas call center who told me the items were at the Maize store. He told me they would put them to the side and hold them until Sunday when I could go get them. When we arrived, the items were not I stock and they offered no recourse. No apologies about the lying customer service representatives nor the fact that there were now additional trips of over an hour each way to get to the store. They stated there was nothing they can do about poor customer service over the phone. I tried calling the customer service number multiple times and spoke with multiple representatives. One was extremely snotty, others assured me I would be receiving a call back from a supervisor who would be looking into the incidents. No calls were returned. This is not the first time I've had an issue with best buy. At this location specifically I purchased a cell phone and a protective cover with a lifetime warranty. When I went in later to have the cover replaced they told me their records showed that I had not purchased the correct cover and it would not be covered. A few weeks later I tried again with different people working and they magically found that I had purchased the correct lifetime warranty cover and I was only charged a small fee for installing it. Also, during this time I was trying to get a repair completed on the phone I bought that was still under warranty. They told me they don't work on Samsung phones, but they have signs showing they are the place for authorized Samsung repair. When I asked them, they said maybe go to a different store and see. This company as a whole with their customer service outsourced overseas and no way to actually contact anyone who has a clue about what is going on just lost...

I wish you could put negative stars for how we were treated! We were back in the stereo part, wanting to hear how their sub would play bass. First off, there are so many head units we didn't know which one was controlling the sub, and when we asked a guy he said he needed to help someone else, and would come right back.. HA! We never saw him again. The head unit displayed had a USB cord for an iPhone so, we plugged ours in and it wouldn't play. We gave up on trying to listen to a song with good bass and decided to use the radio, but it came in severely with static. So I went up to the front and asked for assistance. A lady with red hair, shaved on the side, and gauges came to assist us. We asked her how to connect the iPhone and she told us to "plug it in"...we did that and showed her how it didn't connect. She then went on to play a radio station (of something with no bass, completely defeating the purpose of buying the subwoofer) and when we tried to explain that we wanted to hear something with bass to see how it sounded, she kept yelling at us that the head unit doesn't change the quality of the speakers. (We weren't in there to buy a head unit anyway..not that that's true because different head units DO change the sound quality) My boyfriend is licensed in installing stereo systems. And we know how they work. We simply wanted to hear bass through the sub. She ended up getting pissed off that we weren't just agreeing about the head unit, she didn't understand that isn't what we were there to buy. And so she backed away and said I think someone else should help you..very rudely. We were super fed up at this point and decided to leave when we finally got a hold of another manager, when we explained the situation to him and how rudely we had been treated he just agreed that it was bad and walked away. Was the most ridiculous experience at Best Buy I have ever had, and will be calling...