QDOBA Mexican Eats — Restaurant in Willoughby

I went here yesterday with my friends, and I ordered a bowl with chicken. Instead, I was given steak, there was a glob of guac that I didn't ask for, and the food was only slightly warm. After just a few minutes of eating, it was already cold. (I ate in the restaurant, and not even five minutes later everything was cold). It all tasted great, just wish I got my correct protein and that it was warmer.

To make it even better, my friend's birthday was just a few days earlier and she catered from here. You'd think that a place that doesn't sell fish products wouldn't have cross contamination? Wrong. One of my friends at the party was allergic to shell fish, and somehow there was cross contamination that caused him to have an allergic reaction.

If you go here, double check your order and be wary of cross...

This location just opened, so had a busy crowd checking the place out. Food was OK and service was a little slow, probably because the staff is new. I did witness one event that is more than just a lack a training. The customer ahead of me ordered nachos. The employee serving him, Leon I belive his name tag said, was very rude to the customer. When the customer asked a simple question about his order, the employee got very animated and loud with the customer, throwing is arms up in the arm and refusing to serve the customer. It made it very uncomfortable. It doesn't make me want to return if that is the response the staff gives to a simple question. Very unprofessional and reflects poorly on the store management and Qdoba brand if that is the...

Food is delicious. Really good and pleased with it. Service? Awful. No smiles. No greetings. Just stone cold faces with no personality. Their work station was an absolute disaster. Cheese and tomatoes everywhere. It was about a 30 minute wait. While I was waiting, I was watching. They had dozens of online orders. I watched someone start a bunch of online orders, go on break or something because he disappeared for 15 minutes with 5 bowls half made. Then returns to finish them. From my perspective, it made it seem like if I were to ever order my food online… it would be ice cold. They also ran out of small lids for fountain drinks. In summary: long wait, no customer service, messy work zone,...