Cooper's Jewelers — Local services in Winchester

I stopped into Cooper’s to inquire on having a ring sized. An older woman inspected my ring with a jeweler’s magnifier for several minutes before returning it to me, stating she was unable to see any markings. I asked what “no markings” signifies, because she didn’t elaborate. She explained that my ring isn’t made of silver or gold. An awkward silence ensued as I expected her to continue explaining how that would affect ring sizing. Perplexed, I asked how this influences the process. She informed me that the high heat of their machines would melt any metals that aren’t silver or gold, as well as the adorning stones that surrounded the primary jewel. (My engagement ring is a handmade 4.35 ct. princess cut black diamond ring with five smaller black stones running down the band on each side of the central stone.) At this point, I asked if ring sizing is at all possible for alternative metals that aren’t gold or silver and she said it isn’t; my only option would be using a ring guard. I agreed to return on another day when a jeweler was available to attach a ring guard. My fiancé later confirmed that my ring is in fact 925 silver with a “high quality finish”. I immediately called Cooper’s and the older lady I spoke with earlier answered the phone. Upon informing her that my ring is in fact 925 silver (and not an alternative metal as she originally assumed) she placed me on hold, returning several minutes later stating that they are only resizing gold and platinum. Unfortunately. Perhaps she misspoke formerly and confused silver for platinum. Everyone makes mistakes of course. I brought with me another ring for an unofficial appraisal as I had recently inherited it and didn’t know much about it. She informed me it was “costume jewelry” and worth next to nothing. After showing it to Jim at Shenandoah Numismatics, he confirmed its white gold, with a moonstone surrounded by sapphires. It’s definitely not costume jewelry and worth close to $100. Furthermore, she didn’t feel the need to apologize for any of the misunderstandings and frankly, made it seem obvious that my business was more of a nuisance than anything. Zale’s was happy to receive my business for the engagement resizing, and it’s in fact, quite simple to resize a silver ring. I also discovered there are multiple alternatives to resizing while conversing with the friendly salespeople at Zale’s, which doesn’t compromise the integrity of the jewelry.

It’s very frustrating when consultants of a specified field assume their customers are knowledgeable and share the same level of...

Unfortunately, have to change my review based on several negative interactions with the manager. Mr. Cooper is very pleasant to deal with. The manager is very rude. I don't think she took the time to even understand my questions before turning nasty. The other associate tried to help me and move past the incident, asking if she could help me with somethimg else. She too was cut off. Finally, I politely expressed that I had felt mistreated now 3 times walking in these doors. That did not go over well. The manager threw her hands up and said she didn't care. If you want to be ignored when you walk in the door and then treated poorly this is the place for you. I stopped buying jewelry here awhile ago because of her but now I will never go in this store again. I also heard her gossiping about a customer on the phone. She was talking about a recently conducted transaction and about this person's wife. I happen to know who she was talking about because she was screaming his name. It made me feel uncomfortable to hear and how embarrassing for that other customer. It also made me think about how they would talk about me after I left. Just all around horrible experiences.

**after talking to my wife: She had reffered her mother to this place based on my previous experiences and recommendation. My mother in law said she was treated so rudely, that she just walked out and will never return. It's sad when you put the pieces together and realize 1 person can ruin so much and probably negatively harm a good business.

Previous 5 star review:

I bought my wife's wedding band here. The cut and quality was amazing. My wife was thrilled. They also reset her engagement stone that fell out( purchased online) Mr. Cooper is always so helpful. Sometimes I get jewelry elsewhere mostly online but I always stop here to check out what they have. I tell the staff I am just looking. They still treat me the way a customer should be treated. Everytime my wife goes in with me they polish her rings for free regardless if we make a purchase or not. This place has customer service down pat. Highly recommend them for custom jewelry and anyone looking for a...

Please don’t ever shop here. We bought two gold bands here to wear until we received our official wedding rings and it was a terrible experience. Their jewelry is over priced for what it is and the service is terrible. We informed our sales person that we did not want a ring with an engraving on it, picked our rings out, paid for them and left. When we got home we realized that one ring actually did have an engraving on it (I guess we should have looked more carefully and not trusted them). I called, and the owner’s wife told me that she would make sure that they rushed the removal of the engraving. I went to the store to have it removed and the employee who helped me was very rude and passive aggressive for no reason. Then she told me that it would be at least 2 weeks. I told her that I was told it would be rushed and she said “well the owner isn’t here but you can call them in 2 days when they are if you want and ask them about it.” I then called a week later (plenty of time I thought)and the ring was still not finished but I was informed that it would be finished the next day. I was working so I called 2 days later to go pick it up and was then told that the ring “is not finished. We’ll call you when it is.” I then asked to speak with the owner and was again told “they are not here.” So here I am almost two weeks out and who knows what is going on with the ring. On top of that, I traded in a ring that I paid $2000 for and was only given $300 for it. I regret ever entering their store. They are not trustworthy. I hope I’ll eventually get my ring back. I would rather pay ten times the price than ever enter that store again. This is not the way to do business with time sensitive things such as wedding bands. Please consider any other jeweler above this one. I would advise all of my friends to steer clear...