Cicis Pizza — Restaurant in Winchester

If I could give this place zero stars I would! Normally if the food is “eh” somewhere I stay quiet and eat it but this place should be shut down! I see many reviews that are negative so it’s not like this comes as a surprise. We decided to try the buffet at around 11 am, assuming everything would have been fresh due to them just opening. The bill was $22.22. The woman running the register barely spoke a word of English. I asked her if they had juice or fruit punch since my son doesn’t drink soda. She handed me cups and pointed towards the fountain drinks. We got back there and there was NOTHING he could drink. There was a young girl trying to fill her cup with soda but ever since soda sprayed everywhere, on the floor and all over us. Then we noticed the nozzles sitting in a dirty bucket of water. They were disgusting. A woman tried for about 5 minutes to get a female employees attention. The employee would look at her then ignore her. They never did clean the soda up off the floor. The buffet was horrendous and you can tell not one item was fresh. I tried a noodle and it was rubbery. My son bite into a piece of soggy pizza and then we noticed a CLUMP of black hair on the bottom. That was the last straw. I went up to the register and explained to them why I wanted my money back. They didn’t even look surprised BOR did they apologize!!! The make employee spoke English, the female employee kept talking to me in another language. I was embarrassed for this establishment and very irritated and disrespected. They told me they did a refund but would not give me a receipt saying so. I said “Can I take a picture of your screen so I can make sure?” Again this entire time no apology was given. It was like they were used to hearing things like this. This place is an utter disgrace! We had to rush out of there and stop somewhere for drinks bc our mouths tasted so bad from just a few bites of Cicis. Contacted the head cocoa via the link they gave me and that was kind of useless in my opinion. This store has no many complaints so obviously nothing...

The entirety of the place is more beautiful than anyone could fathom. From CiCi Pazzini greeting you at the door to the glorious, glorious breadsticks it is truly a one of a kind place. Before you can even walk in, CiCi Pazzini's welcoming face greets you. Upon entering this sacred establishment, your nostrils will be filled with a wonderful smell not even words can describe. The cashier will greet you with a pleasent smile and give you your cups. The cups can be filled with many crisp options, such as Sprite or Root Beer. After you've filled your drink, you can examine the food choices. Theres a jungle of greens and rivers of soup. Along with that, theres mountains of pizza, fountains of tomato sauce, pools of pasta, and beds of cheesybread. When finished enjoying the most delectable feast of your lifetime, its time for desert. It's difficult to choose just one when the warm aroma of cinnamon rolls and brownies both slam into you at once. The choice between perfectly powdered brownies and a graciously glazed cinnamon roll isn't one you must choose though. You can just simply grab multiple of each, getting the best of both desert worlds. After licking the final powdered sugar from your plate, the arcade looks inviting. Stumbling into the humble glow of the arcade will present you with a myriad of games and claw machines. If you aren't too sure you have the skill for either of those, thats okay too. There are many capsule machines throughout the location that only need a few corners and the twist of a knob to get you something. Leaving the place will have you feeling accomplished, like you just had the best day anybody...

If you haven't been to Cici's in a while, do yourself a favour and just stay away. Everything has gone downhill.

Today is 9/18/23. I got a coupon for a $4.99 buffet on Mondays and Tuesdays. Sounds like a plan. One buffet with a water. They charge you $2 for water. I didn't pay $4.99, I paid $6.98 before tax. I says to him "I just want water." "We don't have free water. You pay for drink either way." Imagine Apu from the Simpsons doing his voice. Anyways, I go for unsweet tea. They no longer have unsweet tea. They only have sweet tea, and it was out of order. Being forced a drink and not having anything besides soda and sugar water kinda sucks. Remember their pasta noodles how they were curly? They're just oversized macaroni noodles now! And the soup? It is now the equivalent of Cup O' Noodles broth equipped with their own dehydrated vegetables. Remember the TVs? They're still hanging, turned off. The pizza? A little more lackluster than before. I usually get a taco pizza sent to my table. This one wasn't great. Left a lot to be desired.

Only good thing I can say is the music is GREAT! I love the 50's music.

Go somewhere else....