Metro by T-Mobile — Local services in Winder

I gave my MetroPCS store, here in Winder, GA, 5 stars today because of the incredible service I received from Donovan! As soon as I walked in the front door, I told the girl at the counter EXACTLY what I wanted to tell her: How long I had been a Metro customer (since 2000), about the not-so-great service I had received a year ago when I went in to purchase my last phone, that I wanted a GOOD PHONE THAT WOULD LAST and EXACTLY HOW MUCH I WANTED TO SPEND. I always tell them that last part, but it NEVER HAPPENS. Well, this girl was leaving for the day, so she had reiterated what I had said to her to Donovan. That very kind and intelligent young man already had out the phone with which he knew I would be happy, found me a case almost immediately, finished up my transaction within minutes and the best part???? SAVED ME ALMOST $40 ON EVERYTHING, THEREFORE, SENDING ME HOME WITH ONLY SPENDING $160! HE WAS AMAZING, AND I WILL NOT BE HAPPY FROM HERE ON OUT UNLESS DONOVAN IS MY SALES ASSOCIATE. TWO THUMBS WAYYYYY UP FOR DONOVAN!!!!👍👍 METROPCS IS BLESSED TO HAVE HIM...

Awful the way they are set-up. Very confusing as to who owns which store as they are not Corp. Some are,most are not. Corp Stores and independent stores are all different in inventory in each store. Worse the customer no service over the phone cannot speak on behalf of phone makes models prices etc. Because each phone satellite is different. Never enough help. Customers are Always rushed. There should be an option to choose to make an appointment If customers choose to do so. This way there is 1 on 1 time to discuss in depth what each customers needs per plans phones are . Instead there is always a line of people waiting in line and you get your 10 minutes if your lucky. And to think I've been a customer all so many many years. I think it's time to fire whoever they are now, "metrobytmobile" goofy name. Much more too say,but,I will save it for another...

I went into this metro store to port a phone number, everyone was nice and polite a young African American guy was very eager to help me. I was obliged, and proceeded to get my new phone and phone number ported. No problem, I left with my phone and number ported but not until a couple of days ago when I contacted 611 that I find out that my name on the account isn't correct, my 8 digit passcode which I did not create at the time of the swap was locked to my account and the password that I did create was not on my account, birthdate is wrong and also the zip code the guy said he put in is also incorrect, Idk something very fishy in the air. these are the people we trust with our info!! WAKE UP, Your number is connected to your banks, credit cards, Zelle, cash app etc!! this needs to be looked...