Run as fast as you can away from this hotel. Went tonight because the website and every other site I checked said pet friendly and will charge up to $25 for medium size dogs on one site and $15 on another. I checked in, dog was outside with me. It was 9 ish almost 10 when we checked in, so it was on the side and not the lobby. I gave $100 deposit which nothing states that is a policy anywhere and paid for room. Walked right up the stairs in front of the lady and she could clearly see my dog. Didn’t say a word. Walked in room sat everything down and went out of room to go eat. She screams at me no dogs allowed. I said well it clearly states in your website directly, it’s pet friendly and so does google when you ask it. She stated the website was updated 2 years ago about the pet policy. But at the bottom of website it says 2023. Then she told me to call the third party. Which I did, while I was standing there to ask for a refund and she stated she would give my deposit back but changed her story when the officer arrived. As I’m calling it’s ringing in the office. She answers and realize it’s me, when I said you must be the third party. She hung up on me, as I’m watching her. She then proceeds to call the police on me, because I questioned their own website and email. Argued with me it was not her, that answered, when I called. When officers arrived they questioned me on what happened , then she proceeded to tell them they would charge me an additional $150 on top of the room price,deposit and for my dog being there. All we did was walk in. She told the officer I needed to call the third party and she told him it was in my email, which clearly is the hotel. The officer said “ so she called you just now and I rang the phone again and he was wondering why she went about it the way. So here I am stuck in a city and can’t afford another hotel room due to the charges she charged. I will be writing a post every week about this company and whatever I must do to help make sure your hotel is not full. I love how incredibly childish the hotel staff was. It’s s not cute either to make faces at a grown adult behind cops back. . We are not children. I hope that this review helps someone make a better decision and not stay at this poor managed, ran down hotel. If your policy is no pets. You need to go online and change your direct website. Also, trip advisor also states your pet friendly. Even if you google just the hotel it’s self, it...
Read moreWorse motel I’ve ever stayed in, we were there last year in November, not a 5 star but acceptable, this time was unbelievable, first night $99.00, second night $199.00 , ceiling over the tub was water damaged and solid black with mold, light blanket on bed had Hugh holes in it, chair beside bed was filthy, microwave didn’t work, no coffee pot. As I checked in I was informed they were adding $100.00 deposit fee, in case we smoked in the room, I told her we didn’t smoke and that I was not informed of added charges when I made the reservation, there was nothing to reflect these charges on any of my confrontations, she said they would inspect the room when we checked out and would not run it on the credit card if it was cleared, otherwise if smoke was detected it would require a deep cleaning and we would have to pay for it, well the room needed a deep cleaning and it had nothing to do with smoking, when we checked out I had them check the room, nothing was wrong so the deposit would be refunded to my CC in 7 - 10 business days, I has the clerk write on my receipt that there would be no charge and the 100.00 would be credited back but they still are using my money for 7 - 10 days, when we went out at night the smell on the outside from smoke and weed was very strong. It’s not a place that I would ever go again, I even had the front desk clerk come down when we first went in, it smelled like mildew, he offered to bring Lysol down and wipe it down but never came back…. I advise people...
Read moreDO NOT I REPEAT DO NOT WASTE YOUR MONEY. I went to this hotel to get a room and first off the man working was very rude and unprofessional. He was a chubby black man from another country. I asked for a downstairs room because I have a degenerative bone disease and at first he lied and said he didn't have a downstairs room available and after I was about to leave he then said I should have told him about my disability but he had already lied and said there was none available. $100 for a room here is way too much to pay to be lied to and treated like this. Then after I refused the room he said it's my prerogative weather I want to rent you a room at all and if I want I can call the police on you and tell them I felt threatened. He was locked inside the office and I was at the night window so honestly how scared could you be I am disabled and locked out side. This man was a complete jerk and is costing this place alot of money. This was the second time I've asked for a down stairs room and was denied. The first time I rented the room anyway and had a really hard time getting my things to the room and back to my car and neither time were they busy. This time they had 7 cars in the entire parking lot. Same man both times that refused me a downstairs room. He will continue to cost this place customers as long as he works there. So again do yourself a favor and go 2 minutes up the road to the quality...
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