Winslow Ford — Local services in Winslow

I recently purchased a vehicle from Winslow Ford and had it delivered to Phoenix. In discussing the details of the car with my sales rep Steven Lelevier, his response to the status of the tires was that they would need to be replaced within a year.

When I took delivery, my first impression was that the tires were in worse shape than I expected. My reasoning said that the mechanics inspected the car, so I trusted that I’d get 6 months or so before replacing them.

I went to the Tire shop right after purchasing the car due to a slow leak, and when they saw the tires they said these tires are past due for replacing. I shared what had been communicated to me, and the rep looked at me like I had two heads. “These tires should not be taken on the freeway until they are replaced” he said. Not only that, but they are a completely incorrect speed and load rating on the tire, likely contributing to the fast wear.

I have called the dealership multiple times, and spoken to several sales reps and service people. I’ve been hung up on, I’ve left voicemails, and had no response. I finally got in contact with Steven two weeks ago, he told me “you signed a contract to take the car as-is” and said that there was probably nothing they would do to rectify the issue. I asked to speak to a manager, where he said they were out of town and he’d have them call when they returned. As you may expect, I never got that callback.

Needless to say, I won’t be coming back to Winslow Ford to purchase another vehicle. It’s clear that this team is not as customer-oriented as other dealerships. My recommendation is to make sure you get everything you want before you sign the paperwork, because you probably won’t get any help once you’ve signed.

Good Luck.

UPDATE: After receiving the reply to call, I called the given number five times and was passed around. I left voicemails, talked with multiple salespeople, even spoke with Steven— each time, I was passed to someone else, asked to leave a voicemail here, leave a note there, never receiving a response. Finally I talked to someone, Brandon was his name I think, he was very nice and let me know that he was going to look into things. A week later and three more phone calls later, I finally got in contact with someone who informed me that he was no longer working there. What did he ask me to do? You guessed it, leave a voicemail and someone will get back with you.

As you may imagine now that you’ve read this novel, no happy ending here. I wish anyone frequenting this place of business the best of luck, hopefully my experience is only an exception...

UNBELIEVABLE EXPERIENCE @WINSLOW FORD I had an appointment set up with Sydell originally plan was to trade in 2013 Ford F-150 for a Ford F-250 I was approach by Ben (who was UNBELIEVABLY nicer than Louis) i regret to inform you this situation gets worst! The way I was treated was WRONG! I was then forced to sit down with Louis who was just simply trying to steal commissions from Sydell deal! That's a low ball move i mean I get it being a car sales men is tough and I know you Louis ain't meeting your numbers there was no way in how you treated me! Louis then proceed to get it info and in thinking (when do we do test drive? When do we go out and pick what the banks can approve me on?) But this dude then goes on to make fun of my 2013 platinum like dude this isn't your deal! Talk about stealing food from someone else's mouth! He then yells "yea 14k is how much is to fix your truck haha yeah that's expensive no one is going to want that" i told him "I don't appreciate you laughing with yout buddy over there about my truck that's my baby out there! It's worth some thing to me and is too someone else when they buy it!" I told him it's not professional how you treated the situation I said that's not how you do business! He than says "how much you want for it you ganna put more money down??" Then I told him it'd worth 10k-15k and I do have money down. Then I said you need to wipe that smirk off your face I'm here to do business this isn't how you treat people. Than he says "how about this we can just call the whole deal off" I said good go ahead no deal let me speak to your boss. His boss Ray then come to me (he's already on his salesman side) he didn't even let me finish he cut me off in tell him ben was nicer than Louis! I said shouldn't louis be an example for young guys like Ben! Than Louis yelling behind his bosses back saying he's liyinh no one was laughing! I said yeah right review the footage! I said replay it you'll see how you were Than Ray tells me to leave! I'm like what the hell?! I'm so pissed and upset of how I was treated as a customer who was willing to purchase!!! May I remind you how much money I've spent at that sorry dealership with the repairs to my f150?! How dare they I've spent over $20K in repairs! Just goes too show you that they don't care about you as a customer! I've been did dirty and I hope they won't be doing thus to anyone else! I'm ashamed of this development sad day at winslow ford people need to know about this! I shall not...

My F-150 needed repairs on the rear axle and front ball joint / arm and because it's a Ford I assumed it would be in capable hands at the Winslow Ford dealership. It was still covered under my extended warranty which also covered a rental. The dealership took about a month and a half to order parts and only then was my vehicle dropped off on Friday with obviously prior arrangements made for a rental. Upon my arrival the rental that was pre arranged for pickup was rented out and an hour-and-a-half discussion was held with whom I was told the owner. When they finally came to a decision they give me a slightly larger vehicle for the weekend. I then had to bring it back in on Monday to exchange for the smaller vehicle I was initially supposed to have. Now because of the extent of the problems with my F-150 the insurance had to send out an inspector to approve the work. The insurance did Cover the rental for that additional wait time. Tuesday and Wednesday I waited for the status of my vehicle after not hearing anything I called the dealership and was told they had no phone service or internet service and we're unable to contact the insurance for approval, yet were able to receive my calls. They then told me the parts had to be ordered and because my insurance covered only 8 days I may incur a rental fee because they may exceed the eight days due to the wait time. I was very upset to hear I may have to pay for a wait time that I felt the service department representative Felipe was unable to follow up with the insurance in a timely manner. He began to raise his voice telling me he has done all he can to help me, in turn I raised my voice and asked for a supervisor. He put the phone down to where I could hear everything being said, he went on a rant telling his co-workers that he was dealing with a crazy lady and was not going to pay for this, then the phone went dead. I called again spoke with an office representative requesting to speak with the service department supervisor to where I was sent to a voicemail and haven't heard anything since. I feel Winslow Ford hasn't the customer service skills nor the skills required to complete a job in a...