Havertys Furniture — Local services in Winter Garden

We really enjoyed our experience at your Winter Garden Florida store on Friday July 23rd, 2020. We at this point had been to several competitors. These competitors just saw us as walking money. No personality and no patience. One place said hello told us the layout of the store and said I’ll come find you. They never did! Another store the person who greeted us seemed to not have enough time for us and we had at this point went to that store three times!!! Upon entering at Havertys, Scott greeted and asked us if we needed his assistance. He said he could guide us towards what we were looking for. At that moment I wanted to just look around. While roaming around the store Scott periodically checked in on us. Ultimately Scott made the decision to strike a conversation with me. He asked me if the sofa I was sitting on was comfy. He listened to what I had to say. He then took me to see different choices that I really had looked over. What won me over was his knowledge of the furniture he was selling. He knew that the sofa I wanted was the the advanced model vs the others. At that very moment I knew this is where I would make my purchase. He talked with my partner who was looking at a diningroom table set. He knew how the dining table center leaf folded into the table. We had a great time! Our furniture experience was truly enjoyable and it was because of Scott. He wasn’t pushy and he made what was turning into a disaster experience to one that we throughly appreciated and enjoyed. Scott you...

Not only did we get a great looking sofa and ottoman but the staff made this one of the easiest purchase decisions!

We'd previously been idea shopping at a competitor and upon arriving at Haverty's, we found the furniture quality to appear much better than what we had been looking at, and the style was much more what we were looking for. Martin met us at the door and gave us a couple of helpful tips then let us go on our way to look at and sit on things. When we found our choice, he was incredibly helpful in talking about all the various options we could go with and made our choice very easy. We left to take measurements at home and he sent us all the information so we could use exact sizes to compare at home.

We came back the following day after deciding to make the purchase, and while Martin was off that day, his teammate Chris helped us finalize the purchase and even gave us great advice on other things we were looking to in the future.

I have to say - this was absolutely great customer service, zero pressure, and greatly helpful as we look to move into our new place and furnish it. ...

Absolutely horrible.. we ordered a very expensive piece in November before Thanksgiving.. we didn't get it until two days before Christmas.. then we got the wrong set pieces.. LOL they sent us half the set, it's a three piece wall set entertainment unit and we got two of the right side shelves not one left and right.. there are doors that also go on but the railing was also missing.. okay so they said we will come back.. when? Three weeks later. They again came back with one piece that was wrong still no railing to hang the sliding doors. Then we reschedule again!!!! They said they came, yet I sat in my kitchen waiting, no one showed up!! No knock on door nothing! Today it is March 1st and they are here AGAIN!! BUT WITH WRONG PIECES!!!! we have still a bad side piece, and no railing!! The worker said that the units piece brought in last time doesn't line up properly meaning it's defective! Ughhhhhh this has been such a nightmare. I grew up in the furniture business my family owning several stores.. if this happened we would have been out of business. These guys are a joke! My living room still is n...