KAY Jewelers — Local services in Winter Garden

So yesterday I went to go pick up my jewelry that I purchased from this location last week and after being at the door for at least 10 minutes or more before being assisted, I was told I needed to cover my nose with my face mask after I told him I was here to pick up my jewelry. Now let’s rewind to when I was purchasing jewelry a week ago. I was at this same location with a mask on wearing it without covering my nose, so I’m sure because I was making a purchase it wasn’t an issue then or at least I wasn’t told to cover my nose. The issue isn’t being asked to cover my nose, my issue is the inconsistency at this location. I’m claustrophobic and this exact man wasn't assisting me with my purchase the first time around but was holding a conversation with me which he clearly seen my nose wasn’t covered. So why wasn’t the issue of my face mask addressed then!? This man literally had me wait outside the door yesterday for my jewelry when I already had been waiting 10 min or more to be helped at the door inside. Why make me wait if you looked right at me when I walked in!? I also wanted to not only pick up my jewelry but to purchase another ring for well over $1500 and didn’t because I couldn’t cover my nose. Luckily I loved my jewelry enough to keep it but it my husband was with me he would have never even took the jewelry but instead asked for a refund. Moral of this experience is that I understand the importance of wearing a mask but unfortunately due to being claustrophobic I don’t cover my nose because I feel as if I can’t breath. So if that’s a policy then why wasn’t anything said when I was there the first time purchasing jewelry and wearing my mask but without covering my nose!? I would have understood then during the first visit and left to another location if it was addressed which is wasn’t. So I called today to speak to the store manager who happens to be Feona and her exact words were “Well I felt as if Eric handled the situation very well, He actually went beyond to assist you. What a joke that was! Yeh dealing with me outside was very unprofessional in my opinion and he should have given other options instead of telling me I needed to wait outside like shipping my jewelry maybe. If only I can upload the picture and video I took of this man to show you exactly how I was handled outside the door when picking up my jewelry. Then to find out that the store manager was there with him and didn’t even involve herself for a better alternative as in maybe shipping my merchandise. I have a 5k credit card with Kay’s and I will never spend money at this location again because of this experience. Not only was it embarrassing but it wasn’t dealt with correctly. Your staff need to do better and keep that same energy daily not just when it’s convenient for them or when they wanna make a sell. Also educate Ms Sharon that by law you cannot make anyone wear a mask but you can tell them if you can’t comply then I’ll need you to leave the building. Telling me I have to isn’t gonna work for anyone I’m sure! It’s all about how you say things people.. Worse...

A Stellar Experience with Kay Jewelers’ Ear Piercing Service!

We recently visited Kay Jewelers to have our daughter’s ears pierced, and I cannot say enough about how wonderful the entire experience was! From start to finish, the staff, led by their incredible managers LT, Tom, and Gui, exceeded our expectations, making it a truly special and memorable moment for our family.

Exceptional Staff and Expertise: The team, under the expert guidance of LT, Tom, and Gui, was incredibly professional and kind. They took the time to explain every step of the process to ensure we felt confident and comfortable. The staff was patient, especially with our little one, and their warmth and friendliness immediately put her at ease. It was clear they were highly trained, as the piercing process was quick, clean, and precise.

Cleanliness and Safety: The attention to hygiene and safety was outstanding, thanks to the leadership of LT, Tom, and Gui. Everything was thoroughly sanitized, and the staff wore gloves throughout the procedure. They even walked us through the sterilization process, which gave us so much peace of mind.

A Personal Touch: What really stood out was how personalized the service felt. The team helped us pick out the perfect earrings—beautiful, hypoallergenic, and ideal for sensitive ears. They let our daughter choose her favorite pair, which made her feel so special. LT, Tom, and Gui made sure the moment was celebrated, turning it into a milestone we’ll always remember.

Aftercare Guidance: Once the piercing was done, the team, under the careful direction of LT, Tom, and Gui, provided us with clear, detailed aftercare instructions. They included a complimentary cleaning solution and made sure we knew how to care for the piercings to avoid any issues.

Atmosphere: The environment at Kay Jewelers was warm and welcoming. LT, Tom, and Gui have clearly cultivated a stress-free, relaxed atmosphere. We never felt rushed, and it was evident that everyone genuinely cared about our experience.

Final Thoughts: If you’re considering getting your child’s ears pierced, I highly recommend Kay Jewelers! The professionalism, care, and personal touch led by LT, Tom, and Gui are unmatched. Our daughter loves her new earrings and hasn’t stopped showing them off! We are so grateful for this beautiful experience and will cherish the memory forever.

Thank you, LT, Tom, Gui, and the entire Kay Jewelers team, for making our daughter’s first ear-piercing experience absolutely perfect! We will be back for more jewelry—and more wonderful...

My son went here during the holidays to shop for his girlfriend. He did go in a shortly before closing time and was working with a sales associate. Then a buzzer went off the associate closed down her computer and bluntley told my son " you have to leave we are closed" After he told me this I called the next day and spoke to the manager Fiona. She said they allowed my son to come in at closing since they had another customer in the store that was actually making a purchase.. UNTRUE with her timing.. We dropped our son at the door and drove around the shopping center and decided on eating at Panera, If this was the case my Panera Bread receipt would not have stated I ordered at 8:47pm. I told her I did not have a problem with their policy of no one in the store at closing but that they could have explained their policy to him and gave their holiday hours for him to come back or even offered for him to browse the website and come back to the store to see in person or order from them. I feel my son was discriminated against due to his age as well as treated rudely. Would they have told him this if he was making a purchase at closing? This is a young man that would have had years of dedication at their store in the near future but not now. The customer service here is lacking and to top it off I called home office they apologized but no one seemed to concerned to call me back. Our business will never be with this company or...