Mattress Firm Winter Garden — Hotel in Winter Garden

Edit to add: We went back to Mattress Firm today because our old SleepNumber mattress that my parents gave us (15+ years old) finally decided it had enough and the pump broke. We desperately needed a new mattress ASAP and had a pretty low budget. Rolf greeted us as soon as we entered and was super helpful. He completely understood our budget and didn’t even try to upsell us on anything. I was thrilled when he actually gave us OPTIONS, not just one mattress within our price range, but quite a few! He also told us about the clearance options we had! We were able to leave with a brand new mattress, a waterproof mattress protector (which was 75% off!) and a new pillow (that ones coming in the mail), all for less than $800! When we embarked on our mattress hunting journey, I really didn’t believe we would find anything we could realistically afford, and I DEFINITELY didn’t think we would be bringing a mattress home TODAY! We went to a couple of different stores prior to this one, and had no luck. So I’m very happy to announce that we BOTH will be getting a full night of sleep tonight. Thank you so much Rolf and the entire Mattress Firm team, we definitely will return in the future for any of our mattress needs!

We worked with Jessica, and she was so helpful! All we needed were two box springs (for a king size mattress) and a simple bed frame. She educated us on our options and helped us pick the best fit, without pushing anything extra which was EXTREMELY refreshing! We were also offered free delivery, which we definitely took advantage of. The store was spotless and they had hand sanitizer on the counter, and both employees in the store were wearing face masks and were very friendly. The prices were MORE THAN reasonable, and they were having a promotion for Memorial Day which was fabulous. We will absolutely be back for any of our future...

Jessica M is absolutely the best. I finally had the chance to buy our very own first brand new mattress. I was both excited and dreadful. Most people tell you buying a mattress is like making a purchase at a car dealership. High pressure sales and trying to squeeze you for every dollar. I would know a bit too, because I’m in sales as well.

With Jessica M, it was nothing like that at all!! She asked if I wanted to try pillows, I said I just wanted a mattress, she immediately only showed me beds as I requested. She didn’t waste my time or pressure me uncomfortably. She asked for my budget and I said 600-800 when all the showroom floor beds we’re going for 1500-2000. She didnt make me feel bad at all and immediately showed me beds within my range. I was quite picky and she probably lifted and changed at LEAST 4-5 mattresses until I agreed on one. She was so patient and kind through the entire thing. She fully informed me of all info I needed to know on the bed.

She got me on a bed that comfortably met my budget at 499 and got me a cover for 15. I went home happy and in my budget with a brand new 8inch memory foam KING bed. She made it painless and infact a pleasurable experience. Shes what good sales people strive to be. Honest and ready to do a FAIR deal. She deserves a raise. I highly recommend her.

I had such a negative outlook on big mattress brands. I was hesitant with Mattress Firm. I told myself I was only gonna look that day and shop around. I’m probably going to be a lifelong Mattress Firm Customer now. Thank...

Buying our recent mattress was an easy, stress-free, and seamless process (unlike many things now a days)! We walked in to talk to an associate about a mattress I saw online for a really great deal (we knew they didn't sell it in the store but wanted to "try" one that was close to the feel). - We were promptly greeted by Jessica M and she showed us a few options that were similar. She then started to break down what were were actually looking for to see if that was the best fit. She was great! She was never pushy/sales-y, just VERY informative and eager to find the best fit for us within our budget. We went over multiple options and finally made a decision! We did spend $300 more than we initially thought (per the mattress we initially wanted to buy) BUT Jessica M really showed us the VALUE of the overall better quality mattress. I'll spend $300 extra any day to know I will be having great sleep! :) Several other people/families walked in while we were there and she maintained all of us with out anyone feeling ignored (she was the only one working). Hopefully we are just as satisfied with out mattress once it arrives...