Best Buy — Local services in Winter Garden

On November 24th I went black friday shopping on the website to avoid lines and crowds. Thats when i placed the first order for curbside pickup at the Altamonte Springs store so i didn't have to go inside. It was the gopro hero 8, LG TV and the HP Pavilion 360 laptop and it all showed in stock in the store. I got the text message saying my order was ready so i went and parked, checked in on the app and still waited in the parking lot for over half an hour. Finally they come out with just the GoPro and the LG TV. And I got an email saying the laptop was deleted from the order. Ok, no biggie. Even tho their website showed it in stock i didn't complain took what I did get and drove back home. Got home went on their website again and just ordered the same laptop but chose ship to home delivery option since it wasn't in my local store and it said it be a 2 day delivery. Checked out and a few mins later got a email saying order was cancelled. It said they couldn't verify information. Same exact card and information on file from when i purchased the gopro and LG TV few hours ago 🤦🏽‍♂️ No changes. Anyway there was a link in the email for me to verify my information for the transaction on their website. I followed the link and verified it. Then i had to go back and reorder the laptop so i did. That was last night. Wake up this morning to another order cancelled emailed 🤦🏾‍♂️ Im furious. I called the local store the machine put me on hold for 10 mins a human never answered my call. So I called the 1800 number, foreigners answered the phone and passed me around like a hot potato without any of them answering my big question about why my online orders keep getting cancelled. Finally one guy told me that my online account got blocked because i tried to order a laptop and their automated system couldn't verify some information. He said he'd put in a review request and the online orders team would contact me. That was early that morning. I waited, it hit 4pm and still no communication from best buy so i decided to contact best buy credit card dept to make sure it was a payment decline issue and they looked up my transactions and said nope nothing had been flagged or blocked on their end. Next i contacted the best buy order assistance dept so that they could place the order for me themselves since their online account review dept never contacted me. Id like to add im writing this review on Thanksgiving the 26th and they still have not attempted to contact me about my online account being disabled, its still currently disabled. But again I contacted their order placement agents, give the agent the sku number to the HP laptop I have been trying to purchase, he takes my best buy credit card info and gives me the address to the far away store that had the laptop in stock for curbside pickup. At this point im desperate, I just want to get my hands on the dam laptop so I agree to drive to that far away (winter garden) location then he said he processed the order and told me it should be ready. I told him that i normally get an email and text message when my orders are placed. He said his system shows email was sent, told him nope i don't have niether so he told me all i need is an order number. I took his word, took the order number drove 40 mins to that winter garden store. Asked for help, they don't have any orders under my name, phone number or email. Go back and fourth with them gave the order number (they were very helpful and patient with me at winter garden) they still told me, nope that order doesn't show up. Me: i been through hell and back just trying to purchase a laptop how can you fix this? Employee: at this point all you can do is come inside the store and purchase it Me: ive got my kids in the backseat with no shoes we were relying on your convenient curbside pickup and we just drove 40 mins pass 2 other best buys just to get this laptop just for the order not to exist and the only help you have to offer is for me to get out the car and go inside 💁🏽‍♂️ Eventually they at winter garden worked...

I am writing to express my deep disappointment and frustration regarding an incident that occurred on 12/31/2022 in the parking lot of your Bestbuy store located at 3367 Daniels Rd, Winter Garden, FL 34787.

Regrettably, on the aforementioned date, my vehicle was involved in a collision with a Bestbuy van in front of your store. Despite the fact that this incident transpired directly in front of your establishment, I was disheartened by the lack of immediate assistance provided by your staff. Moreover, my attempts to reach out to your insurance department in order to resolve this matter have been met with complete silence.

To provide you with a comprehensive overview of the situation, it has been over five months since the accident occurred, and I have made persistent efforts to rectify the issue and seek compensation for the damages sustained by my vehicle. Regrettably, my emails to Bestbuy have gone unanswered, leaving me without any form of communication or resolution.

It is important to note that I am not merely a random driver affected by this incident, but an esteemed customer of your store. I have been a loyal patron for years and have always held Bestbuy in high regard for its commitment to customer service. However, the lack of response and support I have encountered during this unfortunate incident has tarnished my perception of your company.

Not only am I burdened with a damaged vehicle that requires immediate repairs, but the absence of any form of support or acknowledgment from your company has only exacerbated my frustration. As a customer, I believe it is reasonable to expect a prompt and satisfactory response from Bestbuy, especially considering the circumstances.

I kindly request that you thoroughly investigate this matter and take appropriate action to address the lack of response from your insurance department. Additionally, I seek your assistance in facilitating the necessary repairs for my vehicle, as I have been left to deal with this situation unassisted for an unreasonable period of time.

I believe in the values and reputation that Bestbuy upholds, and I trust that you will take this complaint seriously and treat it with the utmost urgency it deserves. As a customer, I have always valued the integrity and professionalism of your company, and I hope that this incident can be resolved amicably.

I kindly request a resolution to rectify this unfortunate situation. I sincerely hope that this isolated incident does not tarnish the positive experiences I have had with Bestbuy in the past.

Thank you for your attention to this matter, and I look forward to hearing...

I went to the Best Buy in Winter Garden today to pick up a Macbook Air 13.6 inch laptop. I went to the pick up counter and everything is going as usual, and the employee put the Macbook on the counter (he had already scanned the code on my app and verified my identity), as I reach for the laptop so I could leave he said, "Wait a minute." I asked if there was a problem and was told a second. He asked when I purchased it and I told him two hours ago. Next he said that he needed to check for any 4th of july promotions. I told him the promotion was $100 off, and that discount was already applied when I got to the online checkout. AGAIN, I reached for the Macbook that I already paid for and my indentity verified), and he said, "Now just wait a second." Then another employee appeared next to him. The first employee started rattling off about My Best Buy Plus membership and other memberships at this point I told him I'm not interested. The second employee turned the Macbook box on its end (it was laying flat prior) and proceeds to LEAN on it! Like he owned it! With his other hand he produced a flyer that explained the benefits and pricing while pointing at each one as the first employee droned on. I said a second time not interested. I was about to tell the second employee to stop leaning on the Macbook box - I mean he was really leaning on it with that smug look on his face like he owns the laptop I just bought - before it flips forward and made a loud sound, which is exactly what happened before I could tell him. He looks at me and say, "My bad." At this point I finally said, and the irritation could be heard in my voice, I wasn't interested. If the cringe of a car salesman could be mixed with the annoyance of a telemarketer, the result would be these two employees. I purposely buy online with store pickup so I wouldn't have to deal with employees at checkout pushing memberships and extended warranties, which numerous tech sites say are a waste of money. Because of this experience I am returning this Macbook in the morning and going to the Apple store at...