Lane Bryant — Local services in Winter Garden

Went to this location today, got there at 9:45am and waited out front in my car till 10am. The 2 store hour signs on one enterence and the 1 store hour sign on the other enterence all say the store opens at 10am. The store was still partially dark and the door was locked. Two other customers and I are standing out front at this point waiting for the doors to open, we see at least two workers walking around in the building. Not once did anyone decide to come up and tell us the reason why the store was not open yet. At 25 after 10, I chose to knock on the window so someone would explain what is going on. The older worker looked at us and walked away and the younger one rudely came to the door and said we don’t open till 11am, we are short staffed and our hours have changed. I said, well all your signs say 10am and so does your online times. She rudely replied it’s Friday and I said, yep still says 10am. She said, well sorry and then closed the door on us. One of the other customers commented saying, I think she is lying. The worker opened the door back up and said I’m not lying and started having major issues. I understand that customers are not always right, but for an employee to treat a customer this way when the wrong is on their end is...

Rating based on customer service: i will continue to purchase my bras a Lane Bryant because the quality is good and they fit me well but as for coming into this store I’d rather walk the 49 miles to next Lane Bryant to avoid the poor customer service from this one employee. I’ve avoided this store at all cost just to make sure not to encounter the negative energy from this one person. But since I needed to exchange my a bra that was 1 cup size too large I thought it would be an easy exchange. Unfortunately for me they didn’t have my size in store. No big deal, let’s talk to associate for a simple exchange. 30 minutes later and 5 eye rolls later and I’m still here. And she’s tearing someone? Very poor service to some people. The 2 other people in store received excellent service and I would rate the service provided to them 5 star but the service I was given by the same person is a...

I went in tonight. I usually have a hard time finding clothes. Apparently I don’t know my size and get clothes too big or not the right style. Tonight I want to recognize a fantastic sales associate named Vonda. She worked with me for 80 min and found me fantastic outfits I would have not have even looked at normally. She even ordered me smaller size in an item to ship to my house. She really made me feel seen, comfortable, and a priority. Because of her I got three outfits. I even left two minutes till closing and she was told me don’t even worry, that’s what we are here, to help you feel as fabulous as you are. I would love it if corporate would commend her because the world needs more...