ProSource of Boston — Local services in Woburn

I am extremely pleased with the excellent service that ProSource in Woburn provided for my recent purchase of wide plank engineered hardwood flooring. I had a good installer lined up to install a floating floor on top of an old original terrazzo floor in my condo, but was overwhelmed with selecting a product because the small samples the installer had weren't big enough to see what a whole floor would look like, and he only had a few samples on hand. In addition, due to pandemic-related supply chain disruptions I learned that many products were on back order and there was a big price variation in the first few options I looked at. The installer's distributor didn't have a huge selection either, but I had seen a link to the ProSource showroom and knew it was nearby, so just drove around the corner and was lucky to meet up with Paul Coutoumas. Paul not only showed me many more options at a range of prices but also thoroughly explained the extras like the underlayment, transition pieces, timing for delivery, etc. When I told him I wanted a high-end look and quality product but at a reasonable mid-range price, he steered me right to a couple of great options – well known, quality manufacturers with a range of products at a range of prices that I found very reasonable. Paul loaned me a couple of large sample boards to take home. I made a couple of showroom visits, and each time, even if he was very busy with others, Paul made time for me. We also had a few email exchanges and phone conversations and he was always easy to reach or to quickly get back to me if he was tied up. I put in an order pretty quickly and there was a little back and forth after the installer told me more specifically what to order, and Paul was again extremely fast to respond and adjust. Amazingly, the flooring arrived within just a few days and my gorgeous new floors were installed not long after. In other words, Paul was just fantastic - so friendly, helpful, and extremely generous with his time educating me about the various options. Thanks to him and ProSource I was able to make an informed choice and select the perfect product for my needs and my budget, and I absolutely love the gorgeous result. I plan to return soon to Pro Source for bedroom carpet, bathroom flooring, and probably tile as well. I’d never want to go anywhere else after this excellent experience, and very highly...

We work with Pro Source almost daily for many many years as we purchase all of our kitchens, tile, carpeting and more. Working with the whole team at Pro Source could not be easier as they help us with all of our kitchen design, materials and ordering of materials. They are precise and communicative once orders are placed and arrive for pick up. We enjoy working with the entire staff as they are super friendly and make us feel so comfortable every time we are there or call to place an order or just ask questions. We don’t go anywhere else for items we can purchase there because we know the team will help us, the service could not be any better and the pricing is great and super competitive. The team works really hard and it shows. Keep up the great work...

Where should I start? A nightmare experience for 2 boxes of Crossville tiles I ordered a month ago and was supposed to receive within 10 days. Never received the tiles, until I received them! They send me generic (copy version) of the Made in US tiles. The tiles I received were not Crossville tiles at all, and they were made in Argentina! I returned them right away in their parking lot and the account manager was resisting to refund my money. The only thing they were really good at was charging my card 100% before any order was placed ! After that, they didn’t even answer my emails. I filed a dispute with my credit card although I received a text that I would get my refund. Once refund is received, dispute will...