Verizon — Local services in Woodbridge Township

Extremely Unprofessional and Dismissive Staff — Proceed with Caution

I visited this Verizon store today around 6:30 PM, fully prepared to switch my service to Verizon and potentially bring additional lines in the near future. Unfortunately, the experience I encountered was nothing short of frustrating and disappointing — a clear example of what poor customer service should not look like.

Upon entering the store, the only staff member present appeared was a guy who was engaged in a personal video call, complete with AirPods in his ears. We patiently waited and then approached him, expecting at least a basic level of courtesy and professionalism. To our surprise, he barely acknowledged us. When we asked for help, he remained disengaged, uninterested, and offered no support whatsoever.

Realizing he was not going to offer us any genuine assistance, we politely said, “You seem busy, we’ll come back later.” His response? A casual “okay,” with no effort to retain our business, reschedule an appointment, or even apologize for the inconvenience.

This was not just a minor inconvenience — it was a reflection of extremely poor customer engagement and a complete disregard for new customers looking to invest their time and money into Verizon services. For a company of Verizon’s reputation, it’s alarming to see this level of indifference at a physical retail location.

If you’re someone considering visiting this store for help, support, or service — especially with something as important as switching carriers — I highly recommend thinking twice. There are plenty of other Verizon locations and retailers that will treat your time and business with the respect it deserves.

Verizon corporate should absolutely look into the quality of training, professionalism, and employee accountability at this location. First impressions matter — and this one was deeply...

⭐A Tale of Two Customer Service Realities at Verizon ⭐

I had two visits to Verizon's corporate store, and they revealed a troubling contrast between leadership failure and genuine professionalism.

On July 2nd, 2025, I was publicly chastised by the female store manager in front of other customers. Her behavior was less about leadership and more about power-tripping—ending with her mockingly shaking her body as she retreated to the employee-only area like a high school bully.

Fast forward to July 13th, she gave me a dirty look as she walked past on her way to the bathroom—another unnecessary display of hostility that speaks volumes about the toxic culture she fosters.

Meanwhile, the same employee who disrespected me on July 2nd repeated his behavior, abandoning me mid-manufacturer reset to assist someone who hadn’t properly signed in. I was left at the table without explanation, and the manager stood by and allowed it. It was a perfect storm of poor attitudes and a failure in basic customer service.

Thankfully, one person rose above it all: Assistant Manager Michael Cox.

Michael stepped in with grace, patience, and professionalism. He managed my transaction with careful attention to detail and a refreshingly respectful attitude that turned my experience completely around. While others seemed consumed by ego, Michael showed what true customer care looks like.

Ten stars for Michael Cox. Verizon needs more employees like him—and if they’re serious about improving the customer experience, they should start by promoting the one person who truly leads...

I’m 21. I rarely, if ever, write negative reviews. But first of all, if you’re getting an iPhone: go buy at Apple. Period. Here’s why:

I went to this location yesterday to ask a question about my Verizon account. In short, I was trying to purchase an iPhone directly from Apple but we weren’t able to get my Verizon account on the new phone. I was told to reach out to Verizon to resolve it.

When I arrived at this location in person, I was greeted by a man named Luca. When I explained my situation, specifically that I was at Apple and needed Verizon to help me resolve my issue, his mood turned sour.

His condescending, classless, unprofessional, and immature reaction started with a “how are they over there [Apple].” What exactly am I supposed to say to that? I then explained my issue a bit in detail (which I still wasn’t totally able to delineate, if anything they had to just take a look at the account for whatever issues there could have been).

He then said, and I still can’t believe the attitude and disrespect, “since you explained it so vaguely, give me a minute and we’ll look into it.”

If he ever reads this, I hope he reflects a bit on how he treats people. While a review doesn’t do much, maybe the right person reads this and tells Luca to grow up.

Again, people of my age rarely write reviews. The fact that I spent the time for this is more than enough for you to make the choice: go...