AT&T Store — Local services in Woodbury

I had the displeasure of visiting/ interacting with AT&T again this past weekend. Saturday marked my third attempt to replace my iphone 4s, which can barely hold a charge. All in all I've probably spent an excess of 9 hours across 3 different At&T locations trying to simply upgrade my phone and have yet to have success.

Most recently, I walked into city walk's location and asked if they had iphone 6's in 64gb available, to which I was told they did in all models. I agreed to a 45 minute wait, ended up waiting 65 minutes only to find there were no iphone 6s in 6gb in stock. I was told to give Walmart/Best buy mobile a shot since they could integrate with the next plan. Next up was Walmart per the advice. After talking with two workers, it was very clear that they had no idea what the next plans even were. Stop #3 was best buy mobile. Despite a great customer service experience, ultimately there was an error code that came up during activation on AT&T's end that couldn't be solved. Best Buy Mobile tried talking with 6 different activation/customer service employees at AT&T who couldn't explain the issue. After 3 hours and 45 minutes on my third half-day at trying to replace my phone, I gave up again. I simply do not comprehend how AT&T can not have an answer for a transnational error in their system. There is no one left to call for my issue, when the company that manages it does not have the slightest clue what it even is.

My experiences with AT&T have left me feeling both helpless and furious, I'm now looking at other providers with serious...

I am technically incompetent when it comes to any self-imposed malfunction in my AT&T service. The latest of which was due to my thoughtlessly leaving my ‘smart’ 🤔 phone on the rear bumper of my truck, which obviously resulted in my ‘lost phone’ 🤪 super-crisis.

After a fruitless search, I traveled to the Woodbury AT&T Center, where Representative, Logan, greeted me with respect and confidence that my seemingly hopeless situation , would be addressed immediately. After verifying my identity and verifying the details of my wisely purchased insurance contract, Logan contacted the ‘carrier’ and began the tedious filing of my ‘lost phone’ claim. After receiving the interim replacement phone options, I purchased a less sophisticated substitute, was promptly reconnected with my full AT&T services, and given specific information regarding anticipated replacement of my original phone , thus completing uh my claim.

Through some technical miracle, I received a voice message on my temporary substitute, that my original phone had been found had been found and received it later that day. The following morning, I met with Logan, who immediately inspected my phone, restored my full service back to my original phone, cancelled my claim, and sent me 🤗 happily on my way!

I have been both a business and personal customer of AT&T for over 2-+ decades and have most recently been impressed with the consistently efficient/effective personal customer services provided by the entire AT&T Woodbury staff. ⭐️⭐️⭐️⭐️⭐️ My sincere THANKS to...

1/24/23 Still no phones. And I have been billed again.

Stopped into the store again since the customer retention / care line said the store had to help me. Was told the manager (Davcon) was gone and that they could not help me. I was told that the customer retention team sucked but I needed to call them back. I was insistent that I was done wasting time on the phone. The manager called in and said I should wait then until Thursday to talk to the assistant manager (Edvin).

Wound up calling customer retention again. Spent another 2 hours on the phone to learn that I had to wait another 15 days.

These guys don’t care about you our your time. They’ll cost you way more pain and suffering than the service is worth. Don’t do it.

1/14/23 Over the last month or so, we upgraded two lines and purchased new Apple14 phones. They did not have the phone in stock so we elected to have them shipped to us.

As of today, WE HAVE NOT RECEIVED EITHER PHONE. But, AT&T was certainly able to BILL US FOR BOTH OF THEM. We have visited the store four times and have not been able to resolve the issue. Today, the salesperson told us they were not able to help us. He said we had to call their customer retention department.

I spent three and a half hours on the phone with two different representatives only to be told I HAVE TO GO BACK TO THE STORE TO GET MY PHONE.

This is outrageous. You have a choice ... DO NOT CHOOSE AT&T. Verizon or T-Mobile or Cricket Wireless have got to be better...