Kate Spade Outlet — Local services in Woodstock

I came here with my boyfriend a few weeks ago. And the experience still bothers me. We just left the Nike outlets with tons of bags and I wanted to look at purses because I love Kate Spade. I started looking and of course was greeted but then realized that I couldn’t really look at the purses with my bf because a short/fair skinned woman kept looking at us uncomfortable. I am a shy girl and this made me feel like I wasn’t welcomed to shop in their store. I told my bf and he insisted that we go somewhere else since I was uncomfortable. We definitely could’ve affordable more than 3 bags and to not feel welcomed because of how we looked made me not want to shop at that location again. To all my black couples please don’t come here! and if you don’t I hope that short/dark hair/fair skinned woman isn’t working that day so you can look and feel feel to purse your...

Worst customer service by far!!! These employees need to be retrained or terminated. I went to the store for my birthday gift with my husband. We were greated immediately and asked if we needed help with anything. When I stated I was looking for a new flap for my make it mine Birdie bag and my free birthday gift from Kate Spade (had email in hand) the associate responded “well you’re out of luck, that’s only sold on line.” We know this is Completely untrue as my husband and I have purchased 5 flaps and two bags in stores. Then she stated that the gift was only free with purchase. The email clearly stated no purchase necessary! Needless to say we left disappointed and will not return. Management needs to address this with these misguided and...

My sister and I were visiting from out of town. I was looking for a certain style of purse. They had the style but not the color I wanted so we kept looking. As we looked I could clearly see that one of the employees was following us around and watching us. It was very uncomfortable. My sister was going to purchase some items but after I saw the heavy set lady (manager maybe) with thinning hair tell the same employee to watch the two of us (it was very noticeable) of course she no longer wanted to purchase from there. I saw a purse that I liked and purchased but after finding the exact style of purse I wanted at a different store for half the price & excellent customer service I was more than happy to return the purse...