Lane Bryant — Local services in Worth Township

I placed 2 orders online and had items shipped to the store. Got an email that my items were delivered. Went to get packages and was told only 1 package had been delivered. I told the clerk that I have email that 2nd package was delivered today at 12:34 pm. "D" stated that UPS had not been to the store yet, it was about 1:45 ish at that time. She told me that I could wait a few minutes to see if UPS would come. I get my 1 package and go to my car and call UPS which confirmed that the package was delivered today 5/15/19, the time and the name of person who signed. I go back in the store and tell another clerk what UPS said and she took my order number and guess what? My 2nd package was there. This is not my first time having a package issue with "D". As I was leaving the store "D" was coming back in and I asked her why she tell me that UPS has not delivered today? She tells me that she didn't know if they came or not(go figure). I told her that if that was the case she should have not said they didn't come today and did some research to see if they delivered or not. *Last year I ordered a package online, had shipped to same store. Go to pick it up and "D" tells me that she had not checked in packages and for me to come back later, I told her that I couldn't come back later because i had an engagement that I had to attend and wanted to wear the item that I ordered. I called customer service and "D" was instructed to get me my package. I am done with this location! I will take the drive to another location way out of my area before I go back to...

Went to this location to return some bras purchased during black friday online. And wow, I was completely humiliated in front of several customers as well as my daughter. They spoke to me as if I had stolen the bras and was trying to return them. They refused to look at my email invoices and asked me why I didnt have the paper invoice. They also said lane bryant does not accept online returns. Completely shut me down, I went to my car and called customer service who said that was not the return policy and directed me back to the store, the lady at the register, named Denise, claimed to be manager however she didnt know return policy. She changed her tune once I said I was reporting her. The other lady named kim, along with denise also tried to say I was arguing with them when I was only restating what customer service was telling me. Long story short, lane bryant, you just lost a customer, also, please educate your employees on the...

They recently cheated me out of the 4 Lane Cash rewards coupons that were in my digital wallet. They mysteriously disappeared on the last day you could use them. And then act senile when I asked what happened to them. That sealed the deal for me. I smell a bankruptcy because I know it was done intentionally where they didn't want you to redeem them. Maurice and Ashley Stewart will further get my business. They should've been glad anyone was coming in there for anything. It was an eerie feeling to go to any Lane Bryant after those 5 women were murdered and the case is still unsolved. I would mainly order online and do a store pickup. You cheated the wrong customer. The clothes weren't as stylish as Ashley Stewart anyway. I'd mainly shop for the underwear and pajamas and select clothing depending on the style. But I can tell the material was cheaper than years past. You will not be missed if you do go out...