Geek Squad — Local services in Wyomissing

My MacBook Pro, which is crucial to my work, went on the fritz very suddenly. It’s new and I have Apple Care, so I got into my car and drove 45 minutes to the closest Best Buy, where I’d purchased it. The man at the door asked if I had a Geek Squad appointment, and I said no, by the time I’d thought to call ahead, I was driving and the Best Buy phone bot wanted me to be in front of my computer. I think he’d heard that before, so he was able to get a Geek Squad person to help me.

“Help” is the operative term. The agent was a petite woman with floofy hair and glasses whose name I did not get. She spent our entire time trying to convince me that I needed to drive ANOTHER 45 minutes to an hour to take the computer to an Apple Store because “they could fix it in a couple of days, and sending it through Best Buy would take 2-3 weeks.” She was clearly uninterested in helping me at all, and was completely unsympathetic when I said that all of the Apple Store locations were very far from me. She pulled up the list and showed me on her phone, like that was going to make it all right.

So I’m thinking, “You want me to drive another hour to drop this off (let’s see: that’s 1 hour + 1 hour, which is two hours to drop off—a three-hour round trip just today)—when I’m already HERE. WTF?”

I’d like to state that there was NO LINE at Geek Squad, so she was not pressed by a crowd of people wanting to know who this woman was that didn’t have an appointment.

She continued to be adamant that I’d be better off going to the Apple Store—she was just not listening. I was also not aggressive or angry. It’s not her fault that the computer chose Just This Moment to go wonky. Finally I gathered up my laptop and went to look at something I could use while waiting for mine to come back.

I talked to my husband and he said, “send it from there.” So I went back to Geek Squad. This time I got Ray, who was great, and told me that the repair might take a week and a half, which is a lot less than 2-3 weeks. He didn’t even mention going to an Apple Store. The woman ignored me completely.

Had I gotten Ray the first time, this review would have been a 5 star. I hope that you will reward him for doing his job politely and treating me like a...

Online Best Buy site has a same day screen repair. Wyomissing is listed as a Geek Squad same day screen repair store. I made an appointment Friday for today Sunday morning. I started screen repair in appointment. Today I am told they do not do same day screen repairs, after many delays I am informed it would be best to go to an Apple Store. They have a Apple technician who will be in Monday morning but there are already Apple phones waiting for him, the Geek cannot day my phone would be done Monday, actually said probably at least 48 hours. He does not know how many Apple phones are waiting to be attended to but again tells me I should go to an Apple Store. So I waited 2 days for same day service and now have to wait an additional 2 days at least possibly more. He also wouldn’t recommend another Best Buy because they really don’t do same day service. So why does the Best Buy website offer same day screen repair when the Geek Squad...

I used geek squad at this location and I was not satisfied on the customer service aspect of it.

-would not let me pick my tablet up without paperwork even though they did not make me aware of this at the time they called me to pick it up. -did not tell me my data was going to be erased for a screen repair. -when I called to ask about why my data got erased for a screen repair the lady told me “it’s all in the paperwork you signed “ and hung up. -I called to ask to speak with a manager about the situation and their “transfer” never went in. -tried calling again but it kept saying “this location is not accepting calls at this time” At this point I am just going to let it go and drive the extra 15 miles to my nearest Apple store next time. I rather make the drive then have another experience like this again. If you have an appt at this location, please read your paper work and ask all...