Best Buy — Local services in Wyomissing

If I could put 0 stars I would, never again will I purchase anything from Best Buy. This last week has been the worst experience I've ever had with Best Buy. Our refrigerator died unexpectedly on August 18th, we immediately went to Best Buy as we had an open account with them. We picked the fridge we wanted that would fit, ordered all the extras like an extended warranty and a water tap installation. We were told that our new fridge would be there by August 22nd( at that point were already out of a fridge for 4 days). We told the gentlemen who checked us out ( and was probably due to get a comission) that the driver of the delivery service would have to contact us upon delivery because the GPS does not take you to the right address, doesn't even put you on the right street( our property is big). He asked how close it would be, we said about 2 mins. We said that's fine, they'll find it and never made a note for the logistics company.

Thursday rolls around. The driver called and left a voicemail that could not be understood and was about 10 seconds long. Finally the logistics company calls, we called back not even 10 minutes later and our entire delivery had been cancelled for the day and we were told that we wouldn't receive our fridge until August 31st( almost 2 weeks without a fridge at that point)! We told them that was completely unacceptable and they needed to figure out how to get it to us sooner or we were cancelling the entire order and going to a business that actually cares. They call us back and tell us that they will be delivering it to us Saturday, August 24th. Seemed reasonable as it was only another day and a half to wait.

Saturday rolls around. We receive a text from the logistics company about 10:30 am saying the delivery was confirmed for that day between 12 and 3 pm. We patiently waited until 3pm, and finally called the logistics company as we had not heard anything from them since 10:30. We get on the phone and they tell us they can't find our account, finally after a few minutes they did and we were told that our delivery would not be happening today because the unit was severely damaged and they couldn't bring it. ( How did you have it available Thursday? But somehow by Saturday it was severely damaged?) The logistics company said someone was supposed to call us at 9:30 to inform us that our delivery wouldn't be happening today ( never got a call but got a confirmation text after they realized it was damaged?)!After hours on the phone with the logistics company and assurance we would get a call back as soon as they figured things out(which for the 6th time we never recieved a call back)!!!! Infuriated we called Best Buy back since we orginally purchased from them. Irritated we told them we would in for a full refund because this entire experience has been unacceptable for a business or your stature. The guy Mike, who originally helped us purchase, told us didn't have to come in, we could cancel it over the phone. We instructed him to do immediately and with no real surprise all of a sudden they couldn't even cancel the order.

We spent almost $1,500 on a 900 some dollar fridge with all the extras and the delivery charge for one of the worst experiences ever. I recommend that no one ever purchase appliances that need to be delivered from Best Buy, the logistics company they use is a joke and this entire experience doesn't speak much for Best Buys ability to make sure they're...

The Best Buy retail organization as a whole and my local Crossing Drive, Wyomissing retail outlet are an absolute disaster heap if I ever did see one! The "customer service" is absolutely horrendous, or better yet non-existent! I've worked in retail for many years and while the customer is not always right, if they are choosing to spend their hard-earned money with your company they should be treated well, and serviced properly. After all, a portion from their purchase(s) contributions to paying everyone's paychecks. The local store associates are rude and would rather play on their smartphones then assist customers, when you ask for a salaried member of management one never seems to be available, if you call the store number it connects you to a call center of equally incompetent employees, and good luck getting any type of satisfactory merchandise/ordering dispute resolution as they always put "their policies" before a paying customer. The merchandise selection is absolute garbage as far as I'm concerned compared to online/other retailers who have everything including the kitchen sink! It is also not uncommon to find lots of products out of stock, on backorder, or simply just not having what I need because the merchandise selection is so poor. I find it absolutely comical to read when Best Buy (the whole company) "cries and whines" that sales are slumping, store foot traffic is down, and cash flow has been substantially slower than before. After being a customer on the receiving end of this retail outlet it comes as no surprise, and further confirms this corporation is absolutely dead from the neck down! If they really wanted to improve their store foot traffic, increase sales, and boost their cash flow then one would think it to be prudent to simply read the plentiful online reviews from their own customers - a valuable source of information and excellent starting point to cultivate improvement. The paying customer is Best Buy's boss and they vote loud and clear with their money. I will be voting with my money and no longer shopping with Best Buy - in-store, online, or through the app. I will, however continue to help keep their dwindling foot traffic propped up by stopping in to look at products I'm considering, and then just purchase them online or elsewhere. I'd much prefer to give my hard-earned money to more reputable merchants....

Edit: I followed the advice of the respondent to my review and contacted customer support through Facebook messenger. They responded quickly, but as per Best Buy usual put "policy and their system information which is inaccurate" before their customer. There was no interest or intention to resolve the problem, and the resolution would have been so incredibly simple. As stated in my original review please vote with your money and do not shop at Best Buy. This company needs to fall on some hard financial times to learn the process of good customer service and that their paying customers keep their business afloat. I will be sharing with a prominent social media influencer to get the word out. I will continue to "shop" at Best Buy to look at products in person, and then buy them from reputable merchants such as Amazon.

Original Review: I am absolutely done shopping at/with Best Buy - in-store, on the app, and through the website. I also just cancelled my money-wasting joke of a Best Plus Membership, too. The customer support, both in store and when you call, is absolutely horrendous! You actually cannot even call the store directly anymore; you just get connected with some national call center. The stores are always a mess and never have in stock what I'm looking for. The store associates never seem to know when it will be replenished and don't ask them if they can order it for you because apparently nobody has knowledge of how to do that. The Best Buy Plus membership is a total joke, and a waste of money. I have never been treated any differently than a regular customer. The absolute tipping point happened today when my online order for some computer peripherals was cancelled, unexpectedly. With no idea of what was going on I called customer support and explained what had happened and was hoping it could be quickly fixed. The rep gave me the typical "cookie cutter" response of "Sorry, it was cancelled due to a system glitch and we are unable to reprocess the order. You'll have to reorder your items". At that point I advised that I was done shopping with Best Buy in all forms and that I would also like my membership cancelled with a full refund. Best Buy has been on a steady decline for some time now. Vote with your money and...