Plato's Closet Yakima, WA — Local services in Yakima

PLATO'S WENT ABOVE AND BEYOND FOR ME! Late this summer I sold the store a NICE leather jacket but a little after selling it I realized how much personal value that jackey had to me. I called them asking if I could buy it back, fully expecting them to tell me I couldn't or that it has already been sold. Instead, they told me they hadn't even put it on the floor yet and promised me they wouldn't sell to anyone else! But...they needed time to find it; it had been sent to thier storage unit presumably until winter. We'll, for at least a month I forgot about it and called them much later than I should have expecting it to be gone as it was a nice, $100 leather jacket. But, manager Layla told me they NEVER STOPPED LOOKING FOR IT and FOUND it! THAT, AND they would sell it back for exactly what they gave me for it, NOT what they would have sold it on the floor for as it would have been much more money. Now, I'm walking away WEARING that jacket after 2 months! Excellent, excellent EXCELLENT customer service! WILL be...

I am so disappointed with this place of business. Every time I have gone there the employees are very rude and snotty. I have run into a few nice ones, but the majority has been extremely rude. The dollar amount that they give you for your items is extremely low. Most used clothing stores will give you at least 40% of the used market value and they are nowhere close to that. They will give you a total of what they are willing to give you for your items, and when you go to look at what they took, they get weird and don't want you to touch the items. It is because they don't want you to realize how little you actually got for the items that they took. They take forever to sort your items and will not hold your items overnight. No exceptions. They also take very little of your items. I have heard nothing but bad things from others as well about this business. I really wish someone would start another store like this but do it...

I had never stepped foot in a Platos closet before, but have two teens and lots of clothes and called about info to consign. I listened to the message and spoke to someone who was very patient with me and happy to answer my questions. I went at the recommended time, to avoid a huge wait, and I was able to leave my stuff there for about 45 min to run some errands. I have a cognitive disability and Layla and her coworker were so darn amazing with answering questions and making the process flawless, including the offer for my items, make sense to me. They deserve some positive recognition!! They showed me the sale prices and it was a 100% honest transaction. They were upfront about everything. They chose to keep more items than I expected, based on reviews, and I am so thrilled everything went so well!! Thank you for such kind and honest service while helping me clean out the...