Poole's Jewelers — Local services in Yuba City

My family moved to the Yuba-Sutter area roughly 4 years ago. Since we moved to the area, I've had atleast two experiences with Poole's Jewelers, both of which have been PHENOMENAL.

The first was a couple of years ago when I was pregnant with my daughter. Due to my pregnancy, I'd put on a little weight (🙂) and needed to have my ring soldered off. My husband found Poole's as it was the closest jeweler to us that had great reviews, so we figured we'd give them a try. They were able to solder my ring off, and assured us that when we brought it back, they'd make it look good as new. Fast forward several months later, they kept their promise. My ring looked absolutely amazing.

My next experience was more recently. My husband surprised me by upgrading my wedding stone and put my previous stone on a chain as I did not have a necklace. To say I was shocked was an understatement! They both were absolutely stunning. Well, 2 weeks later, I managed to break my necklace while trying to adjust the stone. I made an impromptu trip to Poole's on my day off with my toddler, explained the situation and asked if they could help. A nice Poole's associate could clearly see I had my hands full with my daughter and asked if I wanted to run an errand while they worked on my necklace. I was incredibly grateful for her flexibility as I had a pick-up order down the street, so it was perfect. I returned 30 minutes later and another pleasant associate greeted me, presented me with my necklace and said he'd actually remembered my husband two weeks before.. WOW! I walked away with my beautiful necklace, and a completely hassle-free experience. I can wear it proudly around my neck again!

This was a long post, but I really wanted to take the time to share my experience(s). Customer service is HUGE to me, so the fact that I've had consistently pleasant experiences with Poole's (staff) is significant to me. We consider Pooles our jeweler and HIGHLY recommend them for your jewelry needs. Not only will you walk away with stunning jewelry, but you'll walk away feeling like a valued customer. Thank...

Definitely would recommend to family and friends. Poodle’s supports our community, military, and first responders.

Shawna Allison, store manager, helped me with an 18k necklace. The necklace was absolutely gorgeous, so I also bought a matching bracelet. I’m very satisfied with my experience and costs. Shawna was very professional and provided invaluable assistance in helping me with my selection.

I also had them fix the mount and clean my wife’s wedding ring. The diamond was loose in a pedestal type mount and had fallen out (and repaired) about 10 years ago. My wife’s ring came back looking better than I’ve seen it before and the mount was fixed to keep the diamond secure.

Definitely my fist place to go for jewelry. If they don’t have it in stock, they can probably get it in a day or two to help with any purchasing decisions (Poodle’s gets that it’s tough to buy jewelry from a picture so they’ll ship pieces in to...

Well I MUST say I am impressed!! I was referred to POOLE'S Jewelers for repair and cleaning of my ring by a friend (I have not lived in this area but only for a few years and have not had to have any repairs done until the day after Christmas). SO I went into Poole's and was greeted by Anthony as I walked up to the counter. Question #1. Do you do repairs on site or send them out. Answer, On site! Question #2. Does your person know how to work on Black Hills Gold? You see NOT everyone knows about working on Black Hills Gold. (I learned from past experience). Answer, Yes! Anthony assured me YES!! OK I TOOK THE CHANCE!! I left my ring and was expecting them to have it 14 days. BUT to my surprise they called me 2 days later and I have my wedding ring of 47 years BACK!! It hasn't looked this good and shiny in a long time. THANK YOU POOLE'S and ANTHONY for the quick work and my...