My recent visit to Shibui left me deeply disappointed and concerned about their commitment to accommodating gluten-free diners. As a parent of a son with Celiac disease, I am always vigilant when it comes to ensuring that the food he consumes is safe for him. Therefore, when we saw that Shibui advertised their desserts as gluten-free, we were excited to indulge without worry.
Unfortunately, our experience quickly turned sour when, despite informing them of my son's Celiac condition and our clear indication of needing a gluten-free option, they added sprinkles to our order. When we questioned this oversight, the staff looked at us as if we were mistaken, which was incredibly disheartening. It wasn't until we insisted on checking the label on the sprinkles that the truth came to light – they indeed contained gluten.
This careless mistake could have had serious consequences for my son's health. If I hadn't been there to intervene, he would have unknowingly consumed gluten, thinking he was making a safe choice. As someone with Celiac disease, he relies on restaurants to uphold their gluten-free claims with integrity and accuracy.
I urge Shibui to take this incident seriously and prioritise proper training for their staff regarding gluten-free dietary requirements. It's not enough to simply advertise gluten-free options; they must ensure that every dish served aligns with their claims to avoid putting diners with gluten sensitivities or allergies at risk.
Overall, my experience at Shibui was marred by this incident, and I am hesitant to return until I can trust that they have implemented necessary measures to prevent such mistakes in the future. For individuals with dietary restrictions like Celiac disease, the stakes are too high...
Read moreI recently visited Shibui Dessert Bar and found the experience to be a mix of highs and lows. The ambiance of the place is undeniably impressive, with its chic decor and cozy lighting creating a perfect setting for a relaxing evening. The staff were polite and attentive, enhancing the overall welcoming atmosphere.
However, despite the appealing ambiance, the experience fell short in terms of value. The menu, while offering a variety of intriguing dessert options, was notably overpriced. The portions were smaller than expected, and while the presentation of each dish was exquisite, the taste did not justify the high price tags.
While Shibui excels in creating a sophisticated and comfortable environment, the quality and quantity of the food do not match up to the cost. For those who prioritize ambiance and are willing to splurge for the experience, Shibui Dessert Bar might still be worth a visit. However, for those looking for good value for money, there are better options available.
In summary, Shibui Dessert Bar offers a great atmosphere but falls short in providing a dining experience that feels worth...
Read moreOur first time visiting and it was extremely disappointing. The advertisement and reputation of this place has been a classy little dessert bar and it was completely the opposite. The place looked dirty, tacky, and cluttered with dusty junk and stock on display - the photos on google look like an entirely different place to what we visited and was surprised to read reviews about how classy this place is, we actually sat and googled when arriving as we thought we entered the wrong place - the vibe was just not it at all. The deep fried ice cream tasted as though the oil in the deep fryer needed to be changed over desperately and the chocolate milkshake tasted like a cheap powder mixed with ice and milk - overall the food was so average and was served to us in a paper take away bowl even though we were dining in (as did the customers sitting next to us). Not what you expect for that price point. To top it off we travelled all the way for their signature mochi donuts that are all over their social media and advertised on their website only to find they weren’t on the menu anymore - website...
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