Subway Alice Springs — Restaurant in Alice Springs

We wanted to get a Sunday night sub and went to the CBD Subway instead of the Larapinta one. Big mistake. Everything about our experience was downright terrible.

There was no-one else inside and the glass entry door was covered in greasy handprints. The two young female staff members who served us obviously didn’t want to be there and weren’t polite at all. One girl was using her phone on same the counter where the sub gets made and the other girl was carelessly throwing bits of paper over her shoulder in the bin. Zero care for customer service at all.

It was only after we had ordered that we looked around more and started regretting our decision. All the front windows were dirty just like the door. There was drink and food residue spilled all over the bin. The place looked like it hadn’t been cleaned in months. The vegetables looked bad, very limp and not at all fresh.

While waiting, I read a Google Maps review about how someone felt sick after eating there. But by this time our subs were ready so we felt committed to the order. On the way home I looked at more bad reviews and by time we got home we had both completely lost our appetite and didn’t touch the subs — they were both chicken subs so we didn’t want to risk getting sick either.

I regret not taking photos of everything, it was all just so disgusting. This place should get shut down or have a change in management asap because it was absolutely appalling. We had such horrible experience here and will be contacting Subway management...

My Alice Subway review. I NEVER write negatives but it was a disgusting reflection of the Brand.. which I am proud to be part of...

Would mark lower but 1 star is the minimum.

Ordered 4 platters. 2 classic SUB platters, 1 classic WRAP platter and a cookie platter for a 40th birthday lunch. I work at a Subway in regional Victoria so had expectations of the same / higher quality and presentation that we pride ourselves on since Alice is much larger than our population area.

Unfortunately in Alice the order was WRONG.. got 3 SUB platters... NO WRAPS... as ordered... upon pick-up i found the shop itself was FILTHY, door, windows n glass not clean, shop had terrible smell not the clean fresh smell I'm used to. The whole place could do with sanitising in the usual Subway style as dictated by the Franchise rules. How they pass the Subway internal spot Audit hoops we have to jump through beggars belief.. sorry.

The platters were sitting on the bench in the shop... not kept refrigerated as we do at our store. We pride ourselves on the way the platters are presented including serviettes. This Subway felt like the platter was 'leftovers' and there were no serviettes.

Would NEVER recommended or order platters from here again. They looked like they were thrown together in a hurry, shoved in a platter box and did NOT look appetising at all. I was extremely embarrassed to present my contribution to the 40th...

Today was the rudest service I have ever received at a takeaway place. As soon as we got in, he looked like we interrupting him?? Isn’t it his job? He was nonchalant and dismissive. I haven’t been to many subways and therefore, I was uncertain about some ingredients. He had no patience whatsoever even though we were the only customers inside. Everytime he helped me out, he did it in the most condescending tone I have ever come across. He rushed us throughout the entire process. I felt stupid and confused. I understand people having bad days, fast food business is not easy but these are the worker skills one should have. Actually not even worker skills but it’s just MANNERS?? You don’t know me and I don’t know so let’s begin at a neutral level. Sorry I’m pissed (btw he was this big guy w/ a mustache, beard and kinda orange hair...