Hungry Jack's Burgers Mt Gravatt North — Restaurant in Brisbane City

The customer service at this store is appalling. Since the store opening, my family and I have came through drive through plenty of times as it's our local.

Unfortunately each encounter with the staff has been shocking. They talk to you like mates. No manners, no smile, doesn't seem like they really want to be there. Atleast fake it for the shift .

One recent eg. The other night I was putting my drinks on passenger side and the staff was straight away ready to hand me my next tray and to get my attention as twisting to my side he said "yo".

The wait times are unessassarry also. Each time has always been minimum 20 minutes, that's with a small order and not many customers.

Tonight there was one other car in front when ordering, I pre ordered through the app for 4 frozen drinks, 4 sundaes, two storms. It took 25 minutes... Had 4 different staff coming to the window. No apologies, the last man to come to the window finally handing our food ,my husband told him it was unacceptable. The man just tried blaming the ice cream machine, stumbling on his words, when the other 3 staff said something about the frozen drink flavours.

As I stated it's great to have it so local and the food is great when given correctly but for the customer service I'd rather drive the extra mile.

Tonight was my last chance for the mount gravatt store, how each staff interacted and handled the situation was not professional or friendly.

Hopefully can see some positive reviews soon, as I won't...

Young guy who seemed to be the manager judging by how depressed the other staff looked at having orders fired at them in an impolite way made me two large shakes I ordered. They were put on the counter by this and I immediately noticed that they were not in the usual thickshake cups. I called over a young female staff member who already looked depressed and asked her if she had any of the cardboard cups with the flat lids. She just looked miserable and turned around and came back with two of the usual cups with lids. When I poured the shakes into the proper cups I noticed that they were less than three quarters full. I complained audibly at the counter and saw the young man who took my orders face suddenly show a little panic. Some kids are just a bit too big for their boots. Not the first time I had a problem with this hungry jacks either. About six months ago I went through the drive through at night and ordered two large meal deals and paid with cash. I sensed the young woman who took my order expected to keep my change, and while I often give tips this time I didn't offer. So anyway the young lady said she'd make the burgers fresh with a little smirk on her face. When we got home we realised our burgers were missing most of the ingredients. Obviously we don't go to this hungry jacks anymore. Two warnings is enough. It's worth the extra petrol to get friendly service and the food...

Wow. If you’re looking to experience what it’s like to age in real time while waiting for a cheeseburger, this Hungry Jack’s is the place to be. I came in hungry and left spiritually broken—but hey, at least I had time to reflect on every poor decision that led me here.

The pace here is something special. Not “fast food” slow. Not even “government paperwork” slow. We’re talking “glacier in a heatwave” slow. It’s almost impressive how time seems to bend inside this building. One minute you’re ordering a Whopper, the next it’s 2045 and civilization has collapsed.

The staff? They seem nice enough, but move like they’ve been cast in a slow-motion art film. I’m convinced my order traveled through multiple dimensions before making its way back to this plane of existence—cold, limp, and confused. Maybe they were handcrafting my fries one potato at a time. Maybe they were harvesting the lettuce from a garden out back. Who knows? But I had enough time to write this review, edit it, and question all of my life choices before my number was called.

Truly, an unforgettable dining experience. Not because of the food, mind you—I never got far enough to taste it warm—but because I now know what eternity feels like.

Would I come back? Only if I have three hours to kill and a deep yearning to practice patience on a...