Norman Hotel — Restaurant in Brisbane City

I'm really disappointed to post here, however have received no acknowledgement of my 2 recent emails, to 2 different email addresses. Sadly, I did not have a great experience at your restaurant, resulting in the loss of a motor vehicle. Yes mother nature played a big part, however, as your carpark began to flood, and you know it is prone to this happening, maybe you should alert your customers to move their cars. No communication whatsoever at the start, during, or after the flooding event where at least 20 cars were lost in your car park. From a party of 10 ladies, 3 of us left without a car. Yes, bad weather was forecast, I am not however a local, and am unaware that you've had flooding before. Maybe you should rope off that area if it has a drainage problem? Your staff were heard saying the drains were blocked. Why isn't this something you and the council prioritize to fix, if this has happened before, (and it has from the online comments on multiple sites) Your staff were wading in filthy water, trying to unclog drains with brooms. Some were up on industrial bins. Those same staff members were fully saturated, barefoot, handing out meals. Not sure how this is workplace health and safety? I would think you'd have a PA system to maybe alert us to an arising problem. No staff or management approached us with one word, nothing. Not during, not after, and not since my 2 emails. We simply had to fend for ourselves. My friend and I had your $41 steaks, which arrived while we were dealing with the chaos in the carpark. My shoes are ruined, my dress is ruined, and my car is a write off. My excess is $850, and now I've had to factor in a new car. This is not acceptable. Acknowledgement of my emails would have been courteous. Duty of care might have helped to. Bad luck, yes, but lots of factors at the start during and end could have been a different outcome. A disappointing experience and one handled very poorly...

Norman Hotel Dining Review

I recently visited the Norman Hotel for dinner, drawn by its reputation as one of Brisbane’s top steak destinations. For our main course, we ordered the NY Cut Striploin and the T-Bone steak. However, the experience fell short of expectations.

Service & Atmosphere

The wait time for the food was approximately 30 minutes, which felt slightly prolonged. To pass the time, I explored the game area, which was a decent distraction but not enough to offset the anticipation.

Starters

The complimentary bread and butter were fine. While not exceptional, they served as a satisfactory way to start the meal.

Main Course: Steaks and Sides • Steaks: Both the NY Cut Striploin and T-Bone were cooked well and retained a decent level of flavor and juiciness. However, they lacked the “wow” factor that one might expect from a steakhouse with this level of renown. It wasn’t a bad steak by any means, but neither did it justify the price point nor leave me with a lasting impression. • Sides: The roasted potatoes, mashed potatoes, and bacon sauce were underwhelming. The potatoes were competently cooked but far from memorable, while the bacon sauce was excessively salty, overpowering any complementary flavors.

Overall Impression

Norman Hotel delivers a solidly average dining experience. While the venue itself offers a nice atmosphere, the food – particularly the steaks – did not meet the high expectations associated with its reputation.

If you’re in the area and want a straightforward meal, it’s a safe choice, but it’s not a place I would return to for a memorable steak experience.

Rating: 3/5 • Pros: Decent atmosphere, acceptable starters. • Cons: Overpriced for the quality, average steaks, and underwhelming sides. • Would I...

I had the Buffalo wings, which I couldn't finish because the sauce was way to hot. The blue cheese sauce did not taste like blue cheese sauce, more like aoli. When I passed back my plate to a waiter he said 'sorry' and walked off. When I sat back down again ,my freind said go complain to the manager. I spoke to manager that said they're supposed to be hot. I said why wouldn't you put that on the menu, words description, 'hot' or 'spicy'. I explained I've worked in hospitality for 35 yrs I've never had wings that hot before. He stood there and argued with me. The point is, I couldn't eat them. He never suggested another meal just a drink or desert's. I also said to him your wait staff should have told you what a customer said to him. The manager said he did. Then said that I walked off. Which I didn't actually, I watched him walk off. Regardless,,,, knowing a customer sent back their meal Management should have followed up to ask me if he could replace my meal, not offer me a drink or desert. And certainly not stand there arguing about he's tried them all time, and there's nothing wrong with them. Following this, I said to him, why didn't he go and get you? He replied , he's new here. I went home hungry. And very unhappy how unprofessional...