Riverbar & Kitchen

Abusive, intimidating and disrespectful staff. Overpriced food and drinks if you’re lucky to even get it. We were seated right next to the bar. Had reminded the staff twice about not receiving my drink. After waiting half an hour and everyone at my table having finished their own drink and food, I noticed my drink sitting at the bar. Waited five minutes and watching a wait staff glance at the receipt and decide to take another drink across the other side of the bar. Having waited long enough, and as a young woman being concerned about my drink sitting there unattended with other patrons standing around it I went and grabbed it. I checked the receipt and confirmed it was mine before taking it.

When I sat down, the security guy literally tried to wrestle my drink out of my hand, putting his dirty fingers all around the rim. The bar tender came over and started yelling at me. I told them that the receipt showed it was my drink and I had waited so long for it. They responded that they knew it was my drink - then why are you trying to take it off me? I told them my concern about wait time and they just laughed at me and told me that that’s just how things are and that I can’t just go and grab my own drink. Utter rubbish I’ve been to many bars and restaurants in Brisbane and have never received such slow and disrespectful service.

We had kids sitting at the table and were there for a birthday. To have two fully grown men stand over me, trying to intimidate and belittle me is just sickening.

Complained to management and no apology given. They had the audacity to complain about my partner’s tone, despite him being calm and much more respectful than the treatment they were giving us.

As to the food, it’s just a glorified pub. I recommend going elsewhere such as Massimo or Ola. You will receive quality food and staff who actually appreciate your business.