Room with Roses — Restaurant in Brisbane City

Unfortunately I wish I had nice things to say about my experience here. I had my baby shower at this venue which I booked 3-4 months in advance. Leading up to the date I met with Vicky, she seemed lovely and welcoming, I paid my deposit to have 20 ladies here. Kept up my communication with her, she planned my baby shower to be two tables of 10 and I had a space to put my floral arrangements I arranged. I called up again to confirm everything a few days prior to the event she said “we are here to ensure you enjoy your day and are willing to do things your way”. Not once was I ever pushy. Sadly on the day I got a long table of 20 and not much space to put my floral arrangements and Vicky and the other lady that must also be a manager, had brunette hair were so rude and snobby, I mean if that is your personality than why work in hospitality. They were rude to my friends that went to set up before I got there and they were rude to my guest arriving and me ! When I asked them to cut my cake they said it’s $2 per head but they sent the chef home I thought wait staff can cut cakes too. AND they said they could bring me plates and still charge me $2 per head BUT not cut my cake. One of their staff had the audacity to say “just like other cafes and restaurants” and I was so amazed that she really believed that because at other restaurants you don’t charge $2 per head just to bring plates and we cut our own cake right!? As a pregnant lady, they stressed me out and when I went to pay at the end they wanted to charge me extra $5 per head which isn’t what I was originally quoted for and their reason was “our price went up”. However I stood by what I was quoted and told them I know how much left I need to pay according to my quote and I am not paying extra especially after the treatment I have just received. I am trying to not let staff ruin my special day with a terrible memory of how rude they were and focus on how my family and friends turned up for me so that I can still remember by baby shower for my first ever baby with good memories. I have never been to a place where I am treated this badly, I can’t help but to think that maybe they are racist. My many experiences at 5 star places can’t compare to how my guest and I were treated here. I would not recommend. I brought them business and was treated this way is what I can’t seem get a grasp of. Honestly if I could give this rating zero star I would. Leaving bad ratings isn’t something I love to do and I’m sad I felt I...

We just left your venue for a baby shower high tea. The food was very average but the service was absolutely appalling.

Matt (I assume the manager) was clearly having a very bad day or racist to us. As it was a baby shower we organised to come in at 12pm to set up and 12.30pm start and leave by 3pm.

Our table wasn’t set up properly whilst we were setting our own decorations up. We asked for the table plates and Matt already started off rude replying “I’m getting to them now we have many functions today.”

It was very warm in the function room and guests were all fanning themselves. We asked Matt about the air con and he said it’s building central air con he can’t control it. We asked again and then he finally did something to turn it on and we felt the difference so it shows that he just wanted to ignore us from the get go.

So the baby shower commenced and we were all taking photos and trying to congratulate the mum to be and Matt always serves us with such rudeness he really should not have been working today.

As part of the menu I ordered a green tea and said a pot of green tea and a cup of ice to the waitress who didn’t speak much English. Matt came back in with her and said “sorry we don’t do green tea it’s xxx”. I said I just want a pot of tea and a glass of ice you don’t have that? He said ok but also extremely impolite.

While we were doing speeches and games Matt would come in and just do his announcement over us which shocked everyone. At 2.45pm when the mum to be was giving an emotional thank you to everyone for coming, Matt first comes in saying “you have been here for more than 2 hours now”. Everyone at the table was speechless as to the way this message was delayed.

Two minutes later a lady comes in (assuming owner), and interrupts us again simply saying “it’s 3pm and you need to fix the bill”. The baby shower organiser stood up straight away and said “excuse me let’s take this outside”. No one could believe how inappropriate and rude this place was. Disgusting behaviour when you knew well and truly that we are coming for a happy baby shower event.

We will not return and if asked we will tell people our negative reviews. Please do not operate in the food and beverage industry if you have no intention to be polite and kind to your clients and especially if you are going to be racist.

Even at the end as we paid the bill and said we couldn’t believe such bad service we received today, Matt was still defensive and said “well that’s your...

If I could rate our experience 0 stars I would. We had a friend’s baby shower at the establishment and we left with a bad taste in our mouths. The manager and supervisor were rude and condescending to myself and the team setting up the back drop. The whole encounter prior to the even was incredibly distasteful and made me uncomfortable during the whole event. Furthermore, they told me that our table will need to be “mindful” of the other table booking in the same room. The table booking that shared the room with us were noisy so I don’t believe they received the same speech from the manager Vicky.

The tea was closer to room temperature when it was served but the house champagne was good. The food was nice but for $45 per person it was definitely not worth it- we calculated that it was around 6 pieces of food (mini sandwiches, tarts, scones) each. When we tried to have the cake cut they told us that we needed to inform them in advance and that they wouldn’t be able to cut it but we can do it ourselves, then proceeded to say that they will charge us $2 pp for us to cut our own cake. ABSURD! This was also at 2:30pm when there were no other customers in house so it was definitely possible to offer such a simple service, especially to a table of 20 who is spending a considerable amount.

When leaving they tried to overcharge us by charging $50pp but their website states the package was $45, in the end they did agree to the website price. When the mother-to-be expressed her disappointment all that was said was “sorry” by a server whilst the supervisor stood there and did not offer any compassion or compensation. It is safe to say that myself and everyone at the baby shower will not be going back to the Room with...