The Merrywell

The female manager was very rude. She did not know how to communicate in a kind and respectful manner. She completely disregarded our table and she gave very bad customer service. My family and I have never been treated like this by a restaurant.

Firstly, they brought the wrong order to our table. We were simply trying to receive the order that we paid for. When we notified the staff that the order was wrong they told us they will bring the correct order. Time went by and they failed to bring the food to our table. Instead, we were told to leave because our time was up. They did not reconcile the issue and bring out the food that we ordered and paid for. We were also never informed about a time restriction on our table when we ordered the food. If the correct food was brought out in the first place we would have eaten and left within a reasonable time.

We also paid for another item, which we did not receive. When we asked why they did not bring the food, they told us they do not sell that item. However, the cashier told us that they do sell that item and he put the the order through. We paid for it. Thus, we were very confused why we were not informed that they do not sell that food by the cashier. What makes it even more unfortunate is that the dish was for a family members birthday. They did not end up eating any food at their own birthday dinner. We were mislead and deceived by the cashier.

Extremely terrible service. I do not recommend anyone goes there. The staff seem to not know what their doing and have very poor customer service, especially the female manager. Rather than bring the food that we paid for, in a very condescending tone the manager told us there is nothing they can do except give us a refund and that we need to leave. What a complete waste of time. We were there for hours and did not even eat. We simply wanted to a have a family birthday dinner and eat the food that we ordered and paid for. I am extremely disappointed in Merrywell's service and we will not be returning again.