Cecil Hotel — Restaurant in Gold Coast City

I was both surprised and impressed with the Cecil Hotel. While I am definitely not a Pub person, the meal that both "She Who Must Be Obeyed" and I recently had at the Cecil was well above average for a number of reasons.

#1 The staff were welcoming, polite and service oriented.

#2 Table service - by that I mean that the attentive staff actually come to your table and take your order (yes really).

#3 Well presented, appealing and reasonably priced food. Served on decorative plates and delivered looking like some attention to detail had been taken to make it appear fairly appealing and presentable.

While all the staff that we encountered in the Cecil Hotel were all polite, helpful and attentive. The standout staff member was our waitress Jacqueline. I had a quick word with Jacqueline on our departure, to let her know that I appreciated the pleasant and impressive service that she provided. However she also she deserves some public recognition that I hope this review will acknowledge. Well done Jacqueline, you impressed us both very much.

For anyone reading this review it is important to note that the Cecil Hotel is a pub/sports bar.

It is not a place to go if you seek ambience, or a quiet dining experience. While there were dedicated tables for dining, there was no real separation or partitions between the general bar area and the dining area.

The music (relatively pub standard playlist stuff) my beloved partner "She Who Must Be Obeyed" felt was too loud, although I enjoyed it.

The Sporting Broadcasts displayed on multiple screens set on the internal walls of the bar/dining area can be a bit distracting. But it is after all what you would expect to see in a sports focused pub.

But please don't let the above detract from trying the Cecil Hotel out for a nice meal, great service and reasonably priced food. We had the $25 steak and garlic prawns which I would...

If you complain, to Colin who is only a a manager, that the Cajun chicken is to hot and after one bite, you cannot eat anymore because it is to hot.

The Answer I got back from Colin was,

"You are the only person who has complained" and then walked off.

I walked over to the kictchen area and spoke to the chef and , his reply was, "

"that's how it comes".

Bearing in mind that the meal cost me $25.00.

Obviously Customer Service doesn't matter when it come to Colin and the Chef.

I tried speaking to one of the bar staff regarding the issue and Wade the duty manager told me I was being to loud. I said to him I am just being vocal and expressing myself. He went to give me my drink back which I had left behind the bar and whilst doing so, he Spilt it all over the serving area. He got very angry and became unapproachable and went to cash register and gave me back the money for the beer he had just spilt. He said take your money and go.

I walked in the Cecil tonight and put $5.00 in the pokies and then went to the bar. Colin came up to me , very aggresively and told me I had to leave. I tried talking to him but he just kept shouting at me and getting louder, with lots of patrons, looking on. To the point I had to say to him can you stop shouting at me please. I said can we please talk, he said no, Wade said, you are not allowed in the hotel ever again.

SO Folks in you complain at the Cecil this is what happens.

I thick ALH Need to send those 3 mention parties I have for mentioned, on Customer Service Skills Training at the Elementry Level first.

I spoke to the other duty manager after the confrontation with Colin and he even said Colin handled,the situation...

Poor Quality, No Customer Service, Should not be in Business

Very Poor customer service no manners, I went to the Cecil Hotel after a physio therapy session, I have a bad neck and back so after ordering my steak and a schooner of beer I sat down at a seat I thought was free within 30 seconds in a very abrupt tone. A lady about 40-45 years old who was a staff member or manager came over and said you can’t sit here this seat is reversed I looked around and asked her where can I sit she said anywhere that is not reserved and gave me a nasty look and said it in an abrupt tone. I was so upset after I found my own seat I decided to leave and let the Cecil Hotel keep my money for the steak, that lady should either be retrained or put somewhere that she does not have to talk to customers. How she could have handled the situation is quite simple she could have said I am sorry this seat is reserved could you please sit over there This lady does not have any manners and did not help me to find a seat after I paid in short if you want to feel unwanted and like a liability instead of a customer not to mention an inconvenience go to the Cecil Hotel otherwise find somewhere nicer where the staff have manners and are willing to help a customer...