McDonald's Broadbeach II — Restaurant in Gold Coast City

Horrendous! Chose to use the dine-in facilities for a quick bite on a Sunday afternoon, the place was a total mess, went to use the touch screen self serve, the first one was unusable due to the grease and grime all over the touch screen, the second not much better. Then went to sit down and had to clear our own table, there were only 5 tables in use at the time however the rest had food scraps and rubbish covering them along with a huge amount of rubbish on the floors. I begun to regret choosing to dine in at this point, the place had a generally dirty feel to it. Our food arrived and the burgers looked to have been assembled by a toddler, and seemed very wet/oily. Mid meal a young girl came out from behind the counter and started cleaning up and emptying the bins, I thought great! She finished the cleaning and bins and I watched her go directly from emptying a dining area bin to the coffee machine and continue serving food and making coffees, NO gloves had been used to clean the dining and bins AND she DID NOT WASH HER HANDS, just straight back to the food. I felt Ill thinking geez what's happening out the back that I can't see... It quieted down again and the same young girl came out this time with a dust pan and broom and begun sweeping the floors, great i again thought... it only got worse... She then begun sweeping the table tops with the floor broom! Straight from sweeping food and rubbish from the floors to sweeping rubbish and salt of the tables. It took all my will to not get up and confront her about this disgusting practice, I watch in horror as she toddled back to he counter and started baging up food again without washing her hands. We then got up and walked out, never to return.

Enter and eat at...

Come one come all to the new monopoly game this maccas didn’t tell you they’re playing. The rules: you place your order, pay the frankly exorbitant price and the staff MAY take your order under advisement. What will you get? No one knows… will it be cold and crushed… probably. In all seriousness though this is my local fast food and with no exaggeration they have messed up at LEAST the last 10 consecutive orders… a week ago I offered a quarter pounder and a sundae and was blessed with a mcchicken and a shake, and last night they left my apple pies out of the order. When I enquired about them the server checked the order, gave no indication they had forgotten to pack half of it, and confidently informed me I had not paid for any hashbrowns with an air of indignant reproach for my audacity, You are not wrong, babe, but you are also so so far from right. It’s a meme amongst my partner and closest friends at this point, and it will never matter to them but do not bother ordering delivery from here please because IF your order makes it to you and IF it’s correct (it won’t be) it WILL be cold and near inedible (the chips are always cold and half full to begin with, only my maccas working past has stopped me from asking them to drop fresh fries everytime…I’m...

Literally the worst McDonalds I have ever encountered, it’s sucks that this is my local. I have had MULTIPLE bad experiences here, if it gives me enough space I will type out everything. So going through drive through and making an order, driving to the window and noticing they don’t have my order and saying they are missing something I ordered at the window only to be told “that’s not what you paid for, you’ll need to drive back around and order again (since when can’t you just pay for something at the main window, considering THEY missed my original order (the rudest little brat ever at the window, on some kind of power trip, calm down miss 16 year old, I was nothing but nice, saying that’s not what I ordered, happy to pay for additional if it wasn’t included) Forget ordering anything with additional paddies or extras because they WILL not include it but will charge it. And they will always get your order wrong, order mcwings? They will just give you nuggets. I wish this was not my local McDonald’s, they can NEVER EVER get it right. We literally live Maccas but now avoid getting it as much as possible, our recent purchase just reminded us why we had it so much. Rude staff, no idea what’s going on. Just the worst experience EVERY....