McDonald's Robina Town Centre — Restaurant in Gold Coast City

McDonalds whole business model is based on provide consistent quality and drive through option to collect the order. But this store consistently can not deliver a very small and basic order “toasted Banana bread and coffee”. 90% of time you are asked to wait in the waiting bay, coffee is cold with no frothing, Banana bread is cold, or toasted only around edges and one side. If you ask them to do it properly they will literally burn it. So either not done or burn it. Now staff attitude. 60% of time you can not get a receipt with excuses like, printer not working, collect from other window, and collection window also not able to provide receipts. I ask for receipts because they won’t accept or validate a purchase unless you show them the receipt. Staff is often rude and arrogant. I have tried at various times just to make sure it’s not due to peak hours and found they are consistently inconsistent with no intentions to fix it. I called manager a couple of times and he tried to offer me free coffee and I said, I am not calling to get free coffee, I am well capable of paying for the items and simply want that consistency in the order that I place. But it looks like they can not manage and run this restaurant properly. And if they can’t they should simply surrender the franchise back so that it can be run by someone else. Yes I can go to other restaurant but firstly I can’t always go to another location due to time restrictions and secondly it seems the cafes at Alamo at all the McDonald’s are failing to deliver what they started with. Yes they cut corners and think customers are idiot and will accept whatever...

Haven't had maccas for so looking, but our grandson wanted a cheeseburger today, so we'r thought, why not? Im really regretting our decision as we were extremely disappointed with our lunch today. Our fries were all undercooked, soggy, cold and had no salt. Like they'd been sitting there for ages. Yuck. My quarter pounder was literally thrown into the box, wasn't lined up correctly, came with an old, chewy and cold bun and very cold and tough beef patty, along with no real level of sauce and no seasoning, making it a very dry and inedible burger, where i wasn't able to eat more then 2 x bites. 😪😡🤢 Then to top it all off, we wanted to try the new menu item, onion rings which we ordered with mac dipping sauce, which also arrived cold, soggy and very old being cooked a looping time before we were given them...with the tub of mac sauce not even a quarter full in its tub... This would have to be the worst maccas on the coast, and i will never spend my money with...

I was the only person in the drive through at 10:45pm. I Get served by a lady who didn’t seem to care at all about what she was doing. Blunt and rushing me ordering. Get to the window to pick up my items given my burger and then was poorly told to “wait around there and I’ll bring your stuff out later” … like really… I was polite and proceeded to wait as I understand the hash browns need to be cooked. Waited for 7 minutes in drive through for the hash browns to come out. They also brought out my ice cream which I paid for a flake and never received. Whilst all this was happening I noticed the staff in the McDonald’s were too busy talking and not really concerned about what was happening around them. This is poor and honestly every time I come to this McDonalds there is always something wrong, missing or poorly made / missing items on food. For once a good McDonald’s turned poor due to incompetence and poor training from what I can see. Do...