The Sporting Globe Bar & Grill Robina — Restaurant in Gold Coast City

I’m a regular customer and visit this restaurant frequently at least once a fortnight—often bringing colleagues and clients during the day and my family at least once a month for the past 5 years, where the service and food have always been fantastic, and I’ve never had a reason to complain. However, I decided to bring my family in for dinner tonight, and the experience was extremely disappointing.

The menu had changed slightly, and while that’s understandable, there was no clear indication that key items had been altered. We spent $220 on beverages and food, and unfortunately, the quality did not reflect that price—the food was poor, the service even worse.

One particularly frustrating issue was needing extra mayo, which used to be included with certain meals. I was told this now needed to be purchased separately at a ridiculous price, and it couldn’t be ordered through the app. I had to line up at the bar and wait 10 minutes just to order it, and then wait another 20 minutes for it to be brought to the table—despite asking three separate floor staff members, all of whom were unhelpful and dismissive.

Without the mayo, my son refused to eat his meal—this is how he’s always enjoyed it. Due to the delay, he ended up waiting 30 minutes to eat, and by the time the mayo finally arrived, his food was cold. It completely ruined the experience for him and for the rest of us.

Myself and my family were very disappointed—not just in the food, but more importantly, in the poor service we received. The floor staff showed no willingness to help and seemed bothered by basic requests, which was incredibly frustrating considering how consistently great the bar staff have been in the past.

For a venue that charges premium prices, the experience should reflect that. Sadly, it didn’t. I won’t be returning for dinner...

Jackson and gus always make sure we are looked after when myself and my partner come here 2-3 times a week on his 2:2 roster. At the sporting Globe Robina they remember us by name and are always so Attentive to anything we need. The other day, gus Made sure my company which involved a child had colouring paper and pencils (the small things) he is always running up and down making sure everything is handled and Jackson is just always all over everything and he makes a bomb spicy marg. We love coming here because of the staff that you have so I hope that this reaches the owner and they are accommodated appropriately. Tilly is also a weapon. From a business owner to another business owner… These people deserve recognition. Also shout out to the chefs- they make the best chicken bites on the coast. I am a foodie and can not even replicate them from home. I even take my family here when they fly up from Melbourne and rave about your food and I am yet to be disappointed. The app to earn money back is also a good touch With the pool table, especially. One of the main reasons we opt for this place.. Thank you for your service, we love your space and that is all thanks to the positive beautiful staff who provide genuine can do service. Hugs to all the sporting globe chefs and staff that do the most. We can not get enough! Emily and Zane 👏 Ps we’re currently in an Uber home and apparently our Uber driver used to drive the owner who is supposedly from Melbourne back-and-forth when they used to stay in an Airbnb When it first opened. Ironically. She had a lot of nice things to say about the man who was excited about the space initially. You’ve done well king. Hopefully this makes it...

as a local we frequent the sporting globe. Never had an issue, food was also prompt and good, drinks come out quickly. Until recently. My partner and I with our 2 year old visited about 3 weeks ago about 5pm on a Wednesday, it wasn’t busy it was before Trivia began. We ordered our meals, my burger came out relatively easy, 20 mins more pass and my partners Parm still not out, I’d inquired about it and was assured it’s on its way, I’d already finished my meal it had now been 40 mins, I asked at the bar, the young girl was BEYOND RUDE, walked away from me mid conversation. At this point our quick family dinner with a toddler was turning into a nightmare, he finally got his meal and had to eat so fast so we can leave. Very unpleasant experience especially when we couldn’t even eat together.

Nonetheless we thought it was a one off and as locals we would give it another try. Last night my partner and I came for a quick drink around 8pm. Ordered 2 drinks on the app, a jam jar and a pint. The bar was quiet and there was about 3 “bar tenders” in the bar. The jam jar came after about 10 mins but no pint. My partner had to go to the bar to ask where it was, to be told the keg had to be changed. After a while longer we were told it’s out and to pick another beer, turns out 5 beers were off and the one he was able to pick ran out 3/4 of the pint being full with the bar tender thinking it was acceptable to serve that.

The bar staff seemed confused behind the bar and incompetent, a sports bar with no beer ?

The service has gone so far down hill, you can tell no one wants to be there, there is no customer service and the staff don’t look properly...