McDonald's North Hobart — Restaurant in Hobart

Salmonella complaint. On Wednesday the 14th of September myself and 6 others ordered 2 "Favourite Family Boxes" to share for lunch.

By 4 am on Thursday the 15th of September those who consumed beef burgers 4/6 were severely unwell, with vomiting, stomach cramping and fever.

2/4 of us ended up in Emergency with Dehydration; after testing was confirmed as Salmonella.

I notified the restaurant's manager Friday the 16th once I was in a better state, where I was told Customer service would be in contact with me. Customer service then emailed me on Monday 19th September stating that:

"Our records indicate that on the day in question the restaurant served 2123 other customers. We would like to reassure you that to this date, the restaurant has not received any other complaints of this nature." and " Based on the results from our investigations, we have been unable to identify the possible origin of your illness." Apparently, 4 confirmed cases of Salmonella is not enough complaints to be taken seriously.

I would also like to note, that all 6 of us consumed different food products 24 hours before, including milk etc. And only the 4 of us who consumed a beef burger ended up unwell, those who had chicken burgers were completely fine, there is no way that Salmonella came from anywhere else. Yet the restaurant is taking no responsibility.

We had to close our business for two days, pay for hospital admissions, and feel terrible until 7 days later and all we have been told is that the restaurant takes no responsibility, we have not been offered a refund, we have not been offered an apology or any evidence that any investigations have been completed to confirm.

I am very disappointed in the response from a company that is meant to take food safety seriously when they can't even take responsibility for something like this. If as healthy adults we were lucky that we managed after hospital assistance to be okay, but I can't even imagine the repercussions of an elderly, child or already...

SCAM MONEY: where is my paid nuggets

8th June Midnight I ordered and PAID for 40 pcs of chicken nuggets, 2 large fries, 1 sundae. I when back home and found out that they only gave us a box (20 pcs) of chicken nuggets. We called their number around 1am, a lady picked up our call and solved our problem by saying she will give us a replacement number, and we could redeem it within 3 months.

9th June Midnight I go in around the same time to redeem my 20 pcs nuggets (which I already paid for). But the staff who served me at 12:30am told me that my replacement code isn't in the system. And that he couldn't do anything about it. I speechless, the waste of time, the failed communication between staffs. Most importantly my money!!! (why is Mc Donalds charging the double amount of nuggets when they only gave me 1 box of it). Most regretful thing I have done: ordering on this Mc Donald's. I phoned them just now, and talked to them properly, in a polite manner, but I was hung up twice. TWICE, when I just wanted to get what I paid for, and I was following instructions to redeem my missing item. The Mc Donald staff said he couldn't help me, which is absurd as if I could make my own chicken nuggets.

I do not know what to do now, very disappointing because we have ordered from this shop numerous time. The last step is to get the police involved if I have not receive any replys from Mc Donald's. This is an act of fraud, if this happened to me i am not surprised if it had happend to other customers. VERY DISASPPOINTING. At this moment we are still being charged extra as they said they couldn't help us. I just want my nuggets guys, I...

I had a awkward experience at this restaurant tonight, which gives me a whole new level of understanding in "customer service".

I ordered a Big MAC + Cheeseburger combo via drive through at around 19:30, I got my meal few mins later at the waiting bay, I took two bites (literally)and realised it was a cheeseburger but no beef patty. I went back to remind the staff that something was missing, but then the Store Manager on duty blamed me for almost finishing the burger, he said I could have recognised the absence of beef from the first bite, and I should have told them earlier. Well, yes, I think he has the point. I feel deeply sorry. Although I just wanted to remind them instead of asking for a new burger, I still feel very guilty and sorry for what I did. How dare I🙃. I should have checked the ingredients as soon as I got the food instead of taking two bites right away. In the end, I refused to take a new burger and the manager shrugged without any apology, I assume that we reached a mutual understanding 🙃.

At this moment, I am here to share my feelings with you guys, I hope you can understand the management and service level of this McDonald's, you'd better keep an open and introspective attitude when you are preparing to place an order here.

I’d also like to share my opinion with the store manager. A free burger may not make your customer happy, but a deserved...