The Waggon — Restaurant in Hobart

I have written hundreds of reviews over many years. I have never previously given as low a score as this one. Let me explain. We booked the first sitting for dinner at 6.20 pm in the main dining room. We arrived on time and were shown to a lovely table. We ordered a bottle of wine, and indicated we would order one entree at a time to share, to both spread the meal out and to judge how many courses to order given we didn’t know their size. This raised no complaints. At 7.10pm, whilst ordering our third dish, we were told our table was rebooked for 7.40pm and we would have to vacate at 7.30pm to “give them time to prepare!” When we complained to the manager, he extended our time to 7.40pm. As our third dish didn’t arrive until 7.15pm, we felt we had no time to order more, so we decided to leave. When we paid our bill, we were charged for three dishes at $18 each, rather than the $ 48 indicated on the menu. When we ( again) complained, we were told because we had ordered separately rather than 3 together we had to pay more. On learning of the issue, the manager refunded the $6 difference. This raises 2 obvious issues— if on booking you are only to be given 1 hour 10 minutes to eat a meal, you should be told that— we would not have booked. Secondly, if there are conditions attached to the price you are to be charged, you need to be informed of them upfront so you can make a decision accordingly. The food we were served was nice, and the venue is attractive. We however left with a very bad taste in our mouths. Our advice is check the conditions applying to your booking before confirming or your night out might be ruined...

Took my partner for his birthday at 7pm. Read all reviews. It sounded awesome. Our experience wasn’t so. We were shown to our table. we looked at the menu. ordered a drink. I asked for the house red wine. My partner wanted a beer. My partner was told sorry but the beer he wanted had ran out. we knew there was cans in the fridge but it wasn’t offered until my partner stated this. we waited and waited for a drink. A glass of wine came but not offered as a taste as I had asked what glass wines they had. Waitress did not know anything about the wine and had to ask. She came back some time later. I ordered a bottle but was not offered a tasting. My partner still did not receive his beer. Sometime later a man brought the bottle of wine. He proceeded to open it and pour a glass of wine. I stated I already had one and my partner did not drink wine. He was waiting for his beer. He stated you cannot take the bottle out of the restaurant. I stated why wasn’t I told that prior to him opening the bottle and it was only for me. One hour after arriving my partner finally got his beer. Meals arrived they were very nice. waitress did not know about vegetables with steak She stated it was potato and potato lol. We ate our meal and paid our account. I stated in my booking it was for a birthday. Nothing was said to my partner so why ask this in the booking. Why ??? I will not be going back. The service was so unorganized. They couldn’t even find pepper and salt. We were given two pepper shakers. We used them thinking one must be salt. It wasn’t but ate our meal anyway. NOT...

We had a booking for 8 people. A few things of note. It doesn't appear the front of house communicate with each other or are assigned sections as although attentive and friendly we were asked by several different servers the same questions about drink and food orders. The renovation is beautiful but unfortunately due to bright lighting it felt like a bistro. The down lights should only be on for cleaning in my opinion. We were not the only table to mention the bright lighting to the server. Three people received their main meals with a 20 minute gap between other people receiving theirs with no communication with us about the delay. If the kitchen is being slammed, all food should still be brought together and you should communicate delays with the table. We were given a bottle of bubbles but only on complaining. The menu is huge, it would help the kitchen alot if you paired back the menu to a few mains and a few sides, especially while new and working through teething issues. Some of our food was cold. The parma has three types of potatoes. Just do one type and do it well, not cold. The risotto was inedible. We so wanted to like this place and have now given it three tries. With so much invested in the renovation, you really have to step up on food and service. This could be a top tier...