âDisappointing Customer Serviceâ
We visited the restaurant for dinner, excited to try the food, but unfortunately, the service left a bad impression. From the moment we walked in, no one greeted usânot even a simple âhello.â It felt unwelcoming, and we werenât sure if we should seat ourselves or wait for assistance. We felt so bad we had to leave the place.While the food may have been good, the lack of basic courtesy really affected our experience. A warm greeting and a little attentiveness go a long way in making customers feel valued. I hope the management takes this into account for better customer service in the future.
As I couldnât reply back to your Feedback:
Thank you for taking the time to respond to my feedback. I understand that my booking was close to closing time, and I appreciate that you accepted it. However, my concern is not about the timing but the lack of basic hospitality we experienced upon arrival.
While you mentioned that your staff greeted us and confirmed our booking, that was not our experience. A simple acknowledgment, such as a warm welcome or even offering water, was missing. Hospitality isnât just about placing menus on a table; itâs about making guests feel comfortable and valued.
Additionally, the implication that my review was âintentionalâ is quite disappointing. As a paying customer, I shared honest feedback about how I felt during my visit. Reviews are meant to reflect real experiences, and mine was unfortunately not a positive one.
Iâm glad other customers have had good experiences, and I sincerely hope that this was just an off night. However, I stand by my feedback in the hope that it encourages more attentiveness and warmth in...
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