“Disappointing Customer Service”
We visited the restaurant for dinner, excited to try the food, but unfortunately, the service left a bad impression. From the moment we walked in, no one greeted us—not even a simple “hello.” It felt unwelcoming, and we weren’t sure if we should seat ourselves or wait for assistance. We felt so bad we had to leave the place.While the food may have been good, the lack of basic courtesy really affected our experience. A warm greeting and a little attentiveness go a long way in making customers feel valued. I hope the management takes this into account for better customer service in the future.
As I couldn’t reply back to your Feedback:
Thank you for taking the time to respond to my feedback. I understand that my booking was close to closing time, and I appreciate that you accepted it. However, my concern is not about the timing but the lack of basic hospitality we experienced upon arrival.
While you mentioned that your staff greeted us and confirmed our booking, that was not our experience. A simple acknowledgment, such as a warm welcome or even offering water, was missing. Hospitality isn’t just about placing menus on a table; it’s about making guests feel comfortable and valued.
Additionally, the implication that my review was “intentional” is quite disappointing. As a paying customer, I shared honest feedback about how I felt during my visit. Reviews are meant to reflect real experiences, and mine was unfortunately not a positive one.
I’m glad other customers have had good experiences, and I sincerely hope that this was just an off night. However, I stand by my feedback in the hope that it encourages more attentiveness and warmth in...
Read moreIf you’re looking for authentic Nepalese food that hits the spot every time, Daddy’s Recipe in Brunswick is an absolute must-visit. The flavours are rich, comforting, and genuinely remind me of home-cooked meals from Nepal. Their momo (Nepalese dumplings) are easily the best I’ve had in Melbourne—juicy, perfectly spiced, and freshly made.
The staff are incredibly warm and welcoming, and the service is quick without ever feeling rushed. Whether you’re dining in or grabbing takeaway, the quality is always consistent. It’s clear they put a lot of love into their food.
Support local, support flavour—if you haven’t tried Daddy’s Recipe yet, you’re seriously missing out....
Read more⭐️⭐️⭐️⭐️⭐️ We ordered food from Daddy’s Recipe for a group of 15 people, and everything was absolutely amazing! The flavors were rich and authentic, the portions were generous, and the presentation was spot-on. Every single dish was a hit —me and my other friends couldn’t stop talking about how delicious everything was. From the first bite to the last, you could really taste the love and care put into the cooking. Highly recommend for any gathering or event. We’ll definitely be...
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