Hungry Jack's Burgers Southern Cross — Restaurant in Melbourne

I visited the HJ (at Southern Cross Station, Melbourne) this morning and ordered a Mega Brekky Wrap, at the kiosk and waited at the counter to get my order. Staff was calling out names and handing them their orders. My turn came and the man at the counter called JJ (my initials). I was about to make a move and here comes another guy, who walked up to the counter and got the order. He then went to a table, sat down and started to eat. I thought he might be another JJ and I kept on waiting. Few minutes later, the man at the counter called DJ and the same guy went to the counter and collected his meal (second one). Are you for real ? I thought it might be his second order. I kept on waiting for another five minutes or so and walked out of the store, since my order never arrived. I was running late for my work and I didn’t want to wait any longer, so decided to walk out. I thought let him have my breakfast, if it wasn’t his order.

Started my work and I was getting hungry and then decided to go back and buy another breakfast meal for myself. Went to the same place (HJ) and there was another girl at the counter. After ordering my breakfast and paid for my food, I explained to her what happened in the morning (just 30 minutes before) and she was the least bothered person in the world ! I asked her, what would have happened if I waited for some more time and came to the counter and asked for my breakfast meal which you gave to someone else. She just played dumb with a funny smile. I think I was too nice to her 😡 My question to the HJ management is that, How do you make sure the right customer gets his/her order ? If in such a situation, what would you do when the customer who missed his order, comes back to you and ask for his/her order ? Do you play dumb or apologise for your mistake ? Do you offer a free meal ? Fortunately, I am well enough to feed many people with what I earn and never wanted to get a free...

Firstly, i also works as hungry jacks, and i have been going to southern cross branch for my lunch from couple of months and i usually have jfc, and i always tell them, i need the fresh patty, and they try to make me fool saying it's fresh by giving me burger in 2 min, the quality sucks, they didn't even know the difference between vegan cheese and natural cheese, i had worst experience in my life, literally i have to return the burger 3 times every time i go to the shop, 3 times in a time , note it: ..

I was not planning to post this vut but today 8th April, 2025,in the afternoon around 3 :30 pm, the same things happen, they are not trying to make me fool, I understand that, but they are demoting the quality of hungry jacks ( and i am gonna email district manager about the issue, and will complain about the manager as well)

Today i returned the burger again and told them for the fresh one, but the bacon was i guess 4/5 hrs old, i literally vomited, and the sause was not done well, also the guys were using their hand for everything,we have got the tong and they were not using for anything,

Restaurants manager should look after...

I ordered a Triple Whopper, and what did I get? A plain single burger. Not missing one patty—missing two entire layers of joy. The price gap is huge, and so is the disappointment.

At first, I thought maybe it was a packaging mistake. But no—the receipt clearly says Triple Whopper. Yet what I found inside was a lonely little burger, spinning sadly in its wrapper, with wilted lettuce looking just as defeated. Hungry Jack’s, this wasn’t fast food. It was betrayal.

This isn’t even the first time my order’s been wrong. Every time I tell myself, “Maybe they’re just busy.” But why am I always the one paying, driving, coming home, and finding out I’ve been tricked? I’m not a customer anymore—I’m a professional self-comfort machine.

Hungry Jack’s, if you can’t even get “what I ordered” right, maybe your slogan “Have it your way” should be changed to “Have it our mistake.”

I genuinely hope someone on your marketing team experiences the heartbreak of ordering a triple burger and coming home to a single patty of despair. That moment when excitement turns into disappointment— a true...