McDonald's Freshwater Place — Restaurant in Melbourne

Recent

chat_bubble_outline

Unpleasant McDonald's Experience

chat_bubble_outline

Nostalgia, Nature & Tech Adventures

chat_bubble_outline

Urgent: Street Racing in Cranbourne East

chat_bubble_outline

Resignation & Reports

chat_bubble_outline

Booking Hotel with Gift Voucher

expand_more Show more

help

Help

history Activity settings

Settings

 Try Gemini Advanced

circle

Cranbourne East VIC, Australia Based on your places (Home) • Update location

new_releases Gemini was just updated.  See update

close

Conversation with Gemini



expand_moreedit

Mcdonald Southgate melbourne Cbd,full of customers saturday night,feel sorry about poor staff,this is not the efficiency of the staff,this outlet dont have required staff,everywhere rubish,bins full and overflow .i cant believe this is melbourne cbd mcdonald .where is australian hygienic standards ? May be owner making profits with disgusting cost cutting . Write google review

expand_moreedit





Show drafts

volume_up

McDonald's Southgate Melbourne CBD - Understaffed and Unclean (Google Review)

1 Star Rating

This McDonald's location was completely overwhelmed on Saturday night. The staff were clearly understaffed and struggling to keep up with the demand. While I commend their efforts, the issue seems to be a lack of resources, not inefficiency.

Here's what I experienced:

Extremely busy: Long lines and wait times.

Overflowing rubbish: Bins were full and overflowing, creating an unpleasant atmosphere.

Hygiene concerns: The overall cleanliness of the restaurant fell short of Australian standards.

This experience doesn't reflect well on Melbourne's CBD McDonald's. It feels like cost-cutting measures have resulted in understaffing and a neglected environment.

Hopefully, the owner will address these issues to ensure a better experience for staff and...

I’m not normally the one to review a McDonalds, having worked at one in the past, but this was particularly appalling. The kiosks did not allow us to order our breakfast burgers as meals, but being served by who I assume was the manager was not much better. We only received one of the burgers we ordered, and when we went up to amend the mistake we found our burger had been made with the rest of our order and was just sitting behind the counter. We had to wait around 10mins extra for our coffee, when the barista only had two other customers to serve before us, and when we received our coffee it was so hot we couldn’t even drink it for another ten minutes. When we were finally able to we discovered that the beans had been burned so badly that it was completely undrinkable. It honestly tasted like charcoal. For the quality of food and service this McDonalds charges far too much. Two medium breakfast meals for just over $20 and to not even be able to finish...

3 online orders from the McDonald's App have gone unfulfilled. And due to needing a credit card for refund process, money was not returned. Last expierence required was a 25min wait, tried to speak to 3 of your front servers... I get it is busy. But was blown off by 2 and 3rd (supervisor) responded "i dont have order"...not wanting to look at my phone screen with McDonald's tax invoice. Other 2 times were due to equipment was out of order, but app was still processing orders. again, zero refund....owing $12.00 Order Date: 2023-01-28T21:29:59 Order Number: 136, nothing offered, blank face. Order Date: 2022-12-11T20:05:27 Order Number 138, offered refund, couldn't process. Order Date: 2022-11-18T20:07:22 Order Number: 164, offered refund,...