Platinum Apartments at Freshwater Place — Hotel in Melbourne

I have been travelling to Melbourne on business since 1972 and for leisure activities since 1984. Over that period I have chosen a mix of hotel or apartment style accommodation with varying degrees of satisfaction ranging from acceptable to disgusted. Five years ago it was my good fortune to discover Platinum Apartments, in Southbank, and to meet the delightful manager Helen Dawson and her amazing team of enthusiastic and friendly staff. From my first contact and stay I was captured by the excellent location, the high quality decor and amenities in the apartments and the very secure building. I just didn't look elsewhere from that moment. I have stayed in at least 6 apartments and found each one to have it's own unique character, to be roomy, bright and always spotlessly clean. The apartments all have amazing views of the Melbourne CBD, a short stroll across the Yarra River. I often found that once I've parked my vehicle in the secure onsite parking area there was no need to start the engine again until I checked out as the apartments are surrounded by a vast array of quality restaurants, entertainment in the Casino across the road and a stroll to Melbourne's shopping precinct. Almost everything I needed was close by. I found the apartments to be great value for money considering the high end accommodation status. In my experience Helen Dawson and her staff were the cherry on a wonderful accommodation cake. They have always gone above and beyond to assist and satisfy my needs and comfort. I strongly recommend these apartments to you. Once you experience a stay with Platinum you will know...

This is a business that is seriously focused on customer satisfaction but they also have the facilities and apartment to back it up.

From check-in you will find little surprises during your entire stay. When you go to cook a meal on the quality appliances you will find olive oil, pots & pans right through to salt and pepper with plenty of serving dishes and utensils.

When you go to have a coffee you will find decent coffee pods and a proper bottle of fresh milk in the fridge, went down a treat with the melting moment biscuits supplied.

When you go to do some laundry you will find soap powder to match the quality washer and dryer.

When you go to shower you will find quality shower gels and soaps, these were a bit above the usual hotel stuff though.

Every time I went to use an appliance or facility the consumables required were not just supplied but supplied in a quality format.

Special shout out to Jack who was very welcoming and was only a phone call away the entire journey.

The building is quiet, the people are respectful.

The view was great, especially watching the helicopters taking off.

Business foxtel package with a Bluetooth connectable sound bar made for great entertainment at the end of the day.

IGA with built in liquor store open until 9pm is situated next door and was very handy. Everything else was 5mins away.

I have only stayed in a few places in Melbourne but I won’t be searching next visit, I will be...

Check in was straightforward and the apartment was modern, clean, spacious and had a great layout. The corner views to the South, looking out to the ocean were epic.

I'm giving 3 stars because we weren't allowed access to the pool/gym/spa/sauna. We were told access wasn't possible as they usually give access to guests staying a week or more and we only stayed 6 days.

The mobile phone reception is TERRIBLE which means we needed to rely on wifi for connectivity. The wifi was verrrry intermittent and we needed to reboot the router many times to get back online. Not ideal when there was pressing work to be done.

None of the bedrooms or bathrooms had locks on the doors. I'd possibly stay there again if I didn't need to rely on the internet but I'd look at other accommodation other...