Rocket Burgers & Fries Elizabeth Street — Restaurant in Melbourne

Ordered the big-bang burger ($16) and added the meal combo. ($8, regular fries WITH sauce and can of drink) Decent burger, tasty and reasonably sized, though fell apart a bit easily. Fast service. Vegetarian/Vegan options available.

My main concern however is with the extra $1-2 they attempted to charge me for the tiny plastic container of sauce. The $8 meal combo is listed as coming with fries AND sauce. Yet when the lady serving me asked me what sauce I wanted, she didn't clarify that there would be an extra $2 charge added on, and I only saw as I was about to tap my card on the machine. I explained the mistake, and she said the top row of sauces were free. So I picked mayo for the fries, and now get charged an extra $1. Again I speak up, and she calls over another staff member (maybe manager?) who told her something about the peri-peri sauce being free. I end up being charged the correct price for the burger and combo ($16 + $8 = 24) and given the peri-peri sauce, which I neither asked for nor wanted. My friends who ordered before me and were none the wiser, were charged extra for a tiny container of ketchup. Apart from the fact that the food is already overpriced and the owners are cheapasses for wanting to charge extra for sauce, it's just plain deceptive to try and overcharge customers what they should already have payed for as listed in the combo deal. Either make it absolutely clear from the beginning that only the peri peri sauce is free when you choose the combo deal, or allow the customer to choose any sauce they want as part of the combo deal, without being charged, since one can reasonably assume its already part of the price since it's LITERALLY LISTED ON THE STORE SIGN. Better yet, don't charge at all for tiny plastic tins of sauce, especially when you've already raised your prices in the past year.

Will I return to this place or recommend it, no. There are many other burger places with lower pricing, that won't resort to these shenanigans. The burger I had was good, but not exceptional or stood out enough from other burgers I've had to warrant...

Horrific service, was very exited for my burger despite the rough service, waiting around the side to pick up my burger with my walkers hot chocolate I ordered ages ago and watched the rocket lady scream 35 (my number) multiple times without turning around, she then went and served multiple people. I had half a mind to walk in and grab my burger, but I obviously didn’t, the chef then came around and started packing and calling numbers, my friend and I mentioned my burger was right there and he yelled at us that they already called while I was getting my coffee and he pointed at my hot chocolate I purchased before I even ordered. My friends then tell him on my behalf that we watched the lady scream order 35 multiple times without even turning around. He hands me my burger that has been there for I’d say around 7 mins, I open the burger and it is cold, keep in mind it’s around 3 deg C and I’m wanting a hot meal. We tell him this and ask if it’s possible to remake the burger (I am a hospo worker and know the frustrations of needy customers during rush hour, but I also think it’s important to make a customer happy after making them wait for their order) he grumpily says no and my friends and i tell him multiple times explaining how she screamed my number and wouldn’t turn around, he then proceeds to ask the girl with the long plait if she called order 35 and she just goes “no”, how could 3 people eargerly awaiting their orders all hear 35. He then tells us again no he can’t make the burger and starts getting mad and we explain the situation again, we ask if we can have some warm chips if my cold burger cannot be remade and he says no impossible, we then tell him that we were standing there waiting for my order and furiously hands me some chips and my friends order, their burgers we’re not as cold but my friends had a frozen patch. While the burger was nice, I would go walkers the doughnut place next door rather than dealing with those arrogant, rude hospo workers. For reference I waa the girl in white pants and...

As per photo, if you want non-existent customer service, and an expensive COLD/average burger then this useless bunch will supply just that.

Thought I’d stop here and get a burger on my way to catch the train. Was kept waiting for at least half an hour whilst other customers that ordered some time after me were handed their food.

I had previously gone up to the counter to ask what the wait would be on my order as I had to catch a train, and was told (quite bluntly) “not ready yet!”

I saw a bagged order sat on the side counter that first time I went up. Then after about another 15 mins went to enquire again and Lo and behold, turns out my order was the same one that was sat there the whole time.

When I asked for my money back - as now I knew I would have to go straight to the train (or miss it) and the food would be even colder by the time I would be able to eat it I was told “it’s warm enough!” and refused a refund.

I did not have any more time to waste on dealing with their appalling staff, took the food and left in disgust. Sure enough by the time I got into the burger it was stone cold.

The cheese hadn’t even melted properly which shows that it was poorly put together from the off. Patties were dry and way over seasoned with black pepper, to the point where that was all you could really taste. There were no pickles either which it should have come with.

To make paying customers wait an unreasonable amount of time for subpar cold food, and treating them with contempt is unforgivable. Judging by a fair few other reviews it is clear this happens regularly here.

I hate to say it, but I wish that I had just walked across the street to Macca’s. These clowns do not deserve their jobs or...